Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Sathyavani, Bandela; Poddutoori, Jaipal Reddy; Pawar, Sudarshan A.; Banerjee, Devleena; Muralidhar, L.B.; Kapila, Dhiraj Title A name given to the resource Exploring Emerging AI and IoT Technologies to Enhance Customer Relationship Management in 5G Networks Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived 2025 International Conference on Pervasive Computational Technologies, ICPCT 2025;pp.922-926 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1109/ICPCT64145.2025.10941610" target="_blank" rel="noreferrer noopener">https://doi.org/10.1109/ICPCT64145.2025.10941610</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105002848175?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105002848175?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Sathyavani B., Sr University, School of Engineering, Department of Eee, Telangana, Warangal, India; Poddutoori J.R., Solution Architect Affiliation Bbu, Downingtown, 19335, PA, United States; Pawar S.A., Pes Modern Institute of Business Studies, Marketing Management, Nigdi, Pune, India; Banerjee D., Christ University, India; Muralidhar L.B., School of Commerce, Jain (Deemed to Be University), Department of Management Studies, Karnataka, Bengaluru, India; Kapila D., Lovely Professional University, Department of Computer Science &amp; Engineering, Punjab, Phagwara, India Description An account of the resource The convergence of artificial intelligence, Internet of Things for management of 5G networks to revolutionize customer relationship management. It enables customer engagement, efficiency and levels of personalization. The study explores the emergence of IoT and AI to enhance CRM framework within low-latency and high-speed infrastructure provided using 5G technology. Real time data collection with IoT and AI driven data analytics that offer actionable insights to enable customer behaviour, enabling adaptive and predictive CRM strategies. Additionally, enhanced connectivity with 5G technology to facilitate integration of smart devices to ensure interactive and consistent experience for the customers. The present study examined the operational and technical synergy between the technologies and has high impact on the efficiency of CRM, implementation challenges that include data security and privacy concerns. 2025 IEEE. Subject The topic of the resource 5G Network; Artificial Intelligence; customer relationship management; Education; Internet of Things Publisher An entity responsible for making the resource available Institute of Electrical and Electronics Engineers Inc. Relation A related resource ISBN: 979-833150868-5; Language A language of the resource English Type The nature or genre of the resource Conference paper Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online