E-Commerce and Consumer Trust Impact of Industry 4.0 on MSME Sales and Business Practices in India
Change in sales; Consumer preferences; Industry 4.0 era; MSMEs; Shifting from physical to online
The role of Industry 4.0 in business practices and consumer preference is gaining high importance in Indias MSME economy. This study examines if e-commerce implementation has influenced MSMEs sales volume, which encouraged them to shift from offline to online business. This study suggests global regulatory norms to promote e-commerce practices in consumer markets. In order to study this issue, data from 407 respondents were collected and processed using advanced statistical software IBM SPSS and AMOS, paying special attention to the inter-relation between Industry 4.0 interventions and consumer behavior. Advanced statistical software, including Structural Equation Modeling and path analysis, describe how Industry 4.0 influences company practices, consumer confidence, and sales in the MSME economy. Advanced research demonstrates high inter-relation between Industry 4.0-initiated improvement and consumer confidence, and they demonstrate insights into complexity about how technological innovations influence corporate operations and consumer attitudes. Findings of this study demand stringent regulations that enhance effective standards and consumer psycho-logical well-being in e-commerce. This study contributes to the building block of effective utilization of e-commerce in Indias fast-evolving industry, and it stresses the top priority for comprehensive frameworks that address the challenges emerging from advanced technologies. Firms can navigate complexity in e-commerce interactions better by acknowledging the implications and establishing trust. Lastly, this study highlights the key role of e-commerce in shaping consumer behavior and demands global regulatory norms to make e-commerce practices in consumer markets effective and sustainable. Findings provide a road map to policymakers and firms to frame and implement policies that enhance customer confidence and encourage long-term prosperity in the MSME economy. The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2026.
Sivvala, Manohar; Helen Josephine, V.L.; Rajagopal, Manikandan; Thaliyan, Delma
Lecture Notes in Networks and Systems;Volume;1614 LNNS;pp.57-69
Springer Science and Business Media Deutschland GmbH
Restricted Access; Hardcopy may be available in the library
https://doi.org/10.1007/978-981-95-2878-3_5 https://www.scopus.com/pages/publications/105029564751?origin=resultslist
Sivvala M., School of Business and Management, Christ University, Bangalore, India; Helen Josephine V.L., School of Business and Management, Christ University, Bangalore, India; Rajagopal M., School of Business and Management, Christ University, Bangalore, India; Thaliyan D., School of Business and Management, Christ University, Bangalore, India