Reducing the workload: AI as a support tool for human content moderators
Content moderation on digital platforms has evolved into a critical challenge due to the volume and complexity of user- generated content. This chapter explores the transformative role of Artificial Intelligence (AI) in addressing this issue, highlighting its capacity for scalability, efficiency, and consistent enforcement of policies. However, AI's limitations-such as interpreting context, navigating cultural nuances, and avoiding bias-underscore the necessity of human involvement. The hybrid AI- human approach emerges as the most effective model, leveraging AI's data- processing capabilities to alleviate workload while relying on moderators for nuanced judgments and ethical oversight. Through case studies of major platforms like Meta, Reddit, and YouTube, this chapter demonstrates the potential and challenges of integrating AI into moderation. It advocates for transparency, ethical AI practices, and research to refine hybrid models, aiming to balance efficiency, fairness, and trust. This chapter contributes to the discourse on sustainable, ethical frameworks in the digital age. 2025, IGI Global Scientific Publishing. All rights reserved.
Lalchhanhima, J.K.; Rajendran, Vijayalaxmi; Madhusudanan, Aradhana
Content Moderation in the Age of AI;pp.251-284
Restricted Access; Hardcopy may be available in the library
https://doi.org/10.4018/979-8-3373-0335-2.ch010 https://www.scopus.com/pages/publications/105005130027?origin=resultslist
Lalchhanhima J.K., Christ University, India; Rajendran V., Christ University, India; Madhusudanan A., Christ University, India