AI-Based Chatbots for Education: A Framework for Ethical and Social Perspectives
AI-based chatbots in education are extensively used. This chapter discusses the challenges and benefits of AI-based chatbots for students, teachers, and administrators. The use cases of AI-based chatbots reveal benefits and concerns. This chapter provides ethical and social implications and discusses the framework for the effective implementation of AI-based chatbots in education. The framework offers ethical implications such as fairness, accountability, transparency, accuracy, and autonomy. Further, it mentions the social implications such as equity, mental health, social interaction, assessment and feedback, and privacy and security. Lastly, it gives the policy implications and future research directions. 2026, IGI Global Scientific Publishing. All rights reserved.
Sivathanu, Brijesh; Nannaware, Shatabdi; Pillai, Rajasshrie; Abidi, Naseem
Transforming Education With Data Science in the AI Era;pp.167-190
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https://doi.org/10.4018/979-8-3373-2185-1.ch007 https://www.scopus.com/pages/publications/105021208231?origin=resultslist
Sivathanu B., School of Business and Management, Christ University, Bangalore, India; Nannaware S., Pune Institute of Business Management, Pune, India; Pillai R., Chandragupt Institute of Management, Patna, India; Abidi N., Skyline University College, University City of Sharjah, United Arab Emirates