Evaluation and analysis of quality in e commerce (B2C Website) /

Evaluation and analysis of quality in e commerce (B2C Website) /

Computer Science

There has been a phenomenal growth in Ecommerce in the last few years and it is still growing. As the market is expanding, more and more organizations want to have web presence. Due to sudden and rapid demand in Ecommerce website, website development companies are ignoring or skipping the quality factor. Apart from this, due to popularity of Internet, more and more consumers are buying products and services through ecommerce websites. The software development companies want to delivery the products quickly, to make fast money. To meet the deadlines, usually the quality of the product is not taken as a priority, resulting in a product full of bugs, being shipped to the customers. Once the software becomes live, more and more bugs keep coming resulting in loss of business and credibility of the organization is affected. Lack of quality Ecommerce websites result in consumers moving back to the alternate methods of shopping or switching to another website. With the increase in the competition, companies have started studying the consumer behavior and determining the factors that affect the quality of Ecommerce websites form the consumers perspective. During these years, several lessons have been learned about the technology, business and economy of Ecommerce.

Gupta, Rashmi. - 0935011

CHRIST (Deemed to be University)

2010

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English

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