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                <text>This Transparent Data Encryption (TDE) can provide enormous benefits to the Relational Databases in the aspects of Data Security, Cryptographic Encryption, and Compliances. For every transaction, the stored data must be decrypted before applying the updates as well as should be encrypted before permanently storing back at the storage level. By adding this extra functionality to the database, the general thinking denotes that the Database (DB) going to hit some performance overhead at the CPU and storage level. However, The Oracle Corporation has adversely claimed that their latest Oracle DB version 19c TDE feature can provide significant improvement in the optimization of CPU and no overhead at the storage level for data processing. Impressively, it is true. the results of this paper prove too. Most interestingly the results also revealed about highly impacted components in the servers which are not yet disclosed in any of the previous research work. This paper completely concentrates on CPU, IO, and RAM performance analysis and identifying the bottlenecks along with possible solutions.  2020 IEEE.</text>
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                <text>The development of software involves expending a significant quantum of time, effort, cost, and other resources, and effort estimation is an important aspect. Though there are many software estimation models, risks are not adequately considered in the estimation process leading to wide gap between the estimated and actual efforts. Higher the level of accuracy of estimated effort, better would be the compliance of the software project in terms of completion within the budget and schedule. This study has been undertaken to integrate risk in effort estimation process so as to minimize the gap between the estimated and the actual efforts. This is achieved through consideration of risk score as an effort driver in the computation of effort estimates and formulating a machine learning model. It has been identified that risk score reveals feature importance and the predictive model with integration of risk score in the effort estimates indicated an enhanced fit.  2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.</text>
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                <text>Natarajan R., School of Business and Management, CHRIST (Deemed To Be University), Bangalore, India; Balachandran K., Department of Computer Science and Engineering, School of Engineering and Technology, CHRIST (Deemed To Be University), Bangalore, India</text>
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                <text>Best conditions were established for the gel growth of three urinary crystals viz., calcium oxalate monohydrate, calcium hydrogen phosphate dihydrate and ammonium magnesium phosphate hexahydrate. The crystals grown were characterized using single crystal X-ray diffraction techniques and density measurements. Crystal growth experiments were carried out by incorporating the extracts or juices of some natural products in the gel media. By carefully observing the changes in the growth of crystals (compared to control experiments carried out at the same conditions), results about the inhibitory or promotery role of the substance incorporated were obtained. It was found that the extracts or juices of many of the naturally occurring substances have interesting inhibitory or promotery effects. These results may have useful applications in the treatment of recurrent stone patients.</text>
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                <text>Natarajan S., Department of Physics, Madurai Kamaraj University, Madurai - 625021, India; Ramachandran E., Department of Physics, Madurai Kamaraj University, Madurai - 625021, India, Department of Physics, Thiruvalluvar College, Papanasam - 627425, India; Blisin Suja D., Department of Physics, Madurai Kamaraj University, Madurai - 625021, India, Department of Physics, Christ College, Bangalore - 560029, India</text>
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                <text>brand equity; FOMO; Metaverse; perceived augmentation; spatial presence; tourism</text>
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                <text>A recent surge of interest surrounds metaverse tourism, with researchers highlighting its potential to revolutionize the tourism industry and attract new travellers. This article delves into the key features of a tourist's metaverse experience that influence their desire to visit a destination in the real world using systems theory. In addition, the current study also explores the moderating role of FOMO (Fear of missing out) in few of the proposed relationships. The study is a cross-sectional descriptive investigation carried out among Indian tourists chosen based on the simple random sampling technique and is analyzed using the Smart PLS software. The findings of the study reveal that several attributes of a tourist's metaverse experience, including entertainment, interaction, trendiness, novelty, and intimacy, significantly enhance both the perceived quality of spatial presence within the destination and the level of perceived augmentation experienced by tourists. Notably, both these factors then exert a significant positive influence on a destination's brand equity, ultimately explaining tourists' intentions to visit the physical location. Interestingly, the moderating role of Fear of Missing Out (FOMO) suggests that the relationship between brand equity and the likelihood of tourists undertaking a physical visit is strengthened as their perceived FOMO increases.  2024 Informa UK Limited, trading as Taylor &amp;amp; Francis Group.</text>
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                <text>Current Issues in Tourism</text>
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                <text>Natarajan T., Department of Management Studies, National Institute of Technology, Tiruchirappalli, India; Pragha P., Department of Management Studies, National Institute of Technology, Tiruchirappalli, India; Dhalmahapatra K., Indian Institute of Management Shillong, Meghalaya, India; Veera Raghavan D.R., School of Business and Management, CHRIST (Deemed to be) University, Bangalore, India</text>
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                <text>Unveiling metaverse sentiments using machine learning approaches</text>
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                <text>Behavior; Information technology; Neural nets; Qualitative research</text>
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                <text>Purpose: The metaverse, which is now revolutionizing how brands strategize their business needs, necessitates understanding individual opinions. Sentiment analysis deciphers emotions and uncovers a deeper understanding of user opinions and trends within this digital realm. Further, sentiments signify the underlying factor that triggers ones intent to use technology like the metaverse. Positive sentiments often correlate with positive user experiences, while negative sentiments may signify issues or frustrations. Brands may consider these sentiments and implement them on their metaverse platforms for a seamless user experience. Design/methodology/approach: The current study adopts machine learning sentiment analysis techniques using Support Vector Machine, Doc2Vec, RNN, and CNN to explore the sentiment of individuals toward metaverse in a user-generated context. The topics were discovered using the topic modeling method, and sentiment analysis was performed subsequently. Findings: The results revealed that the users had a positive notion about the experience and orientation of the metaverse while having a negative attitude towards the economy, data, and cyber security. The accuracy of each model has been analyzed, and it has been concluded that CNN provides better accuracy on an average of 89% compared to the other models. Research limitations/implications: Analyzing sentiment can reveal how the general public perceives the metaverse. Positive sentiment may suggest enthusiasm and readiness for adoption, while negative sentiment might indicate skepticism or concerns. Given the positive user notions about the metaverses experience and orientation, developers should continue to focus on creating innovative and immersive virtual environments. At the same time, users' concerns about data, cybersecurity and the economy are critical. The negative attitude toward the metaverses economy suggests a need for innovation in economic models within the metaverse. Also, developers and platform operators should prioritize robust data security measures. Implementing strong encryption and two-factor authentication and educating users about cybersecurity best practices can address these concerns and enhance user trust. Social implications: In terms of societal dynamics, the metaverse could revolutionize communication and relationships by altering traditional notions of proximity and the presence of its users. Further, virtual economies might emerge, with virtual assets having real-world value, presenting both opportunities and challenges for industries and regulators. Originality/value: The current study contributes to research as it is the first of its kind to explore the sentiments of individuals toward the metaverse using deep learning techniques and evaluate the accuracy of these models.  2024, Emerald Publishing Limited.</text>
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                <text>Natarajan T.; Pragha P.; Dhalmahapatra K.; Veera Raghavan D.R.</text>
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&lt;br /&gt;&lt;br /&gt;&lt;a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85188192750&amp;amp;doi=10.1108%2FK-11-2023-2268&amp;amp;partnerID=40&amp;amp;md5=214cdd4eeb7dcd452f9391b2d9870084" target="_blank" rel="noreferrer noopener"&gt;https://www.scopus.com/inward/record.uri?eid=2-s2.0-85188192750&amp;amp;doi=10.1108%2fK-11-2023-2268&amp;amp;partnerID=40&amp;amp;md5=214cdd4eeb7dcd452f9391b2d9870084&lt;/a&gt;</text>
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                <text>ISSN: 0368492X</text>
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                <text>Natarajan T., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India; Pragha P., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India; Dhalmahapatra K., Operations and Quantitative Techniques, IIM Shillong, Shillong, India; Veera Raghavan D.R., School of Business and Management, CHRIST (Deemed to be) University, Bangalore, India</text>
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                <text>Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness</text>
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              <elementText elementTextId="90119">
                <text>Customer lifetime value; Integrated store; Relationship marketing; Relationship program receptiveness; Relationship proneness; Service quality; SOR theory</text>
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                <text>Purpose: Building on the relationship marketing and stimulus-organism-response (SOR) theory, the purpose of this paper is to study the impact of the integrated store service quality (ISSQ) on the omnichannel customer lifetime value (CLV). The mediating role of customer commitment (affective, normative and continuance) and relationship program receptiveness with the moderating role of customer relationship proneness were relied upon to better understand the omnichannel customer profitability metric (CLV). Design/methodology/approach: The study is descriptive and relies upon the cross-sectional data collected using the self-administered structured questionnaires from 785 omnichannel shoppers. A purposive sampling technique was performed in the study. Structural equation modeling was performed using the SMART-PLS 4.0 software to analyze the data. Findings: The results indicate that omnichannel customer commitment (affective, normative and continuance) differentially mediates the relationship between ISSQ and relationship program receptiveness, subsequently impacting the omnichannel CLV. The customer relationship proneness significantly and positively moderated the relationships between different dimensions of customer commitment and relationship program receptiveness. Research limitations/implications: The study relied upon the cross-sectional data from the Indian population aged above 18years for testing the proposed model. Further studies could test the model across different populations to generalize the study results. Originality/value: This study addresses the need to investigate the omnichannel retail store customer profitability and their relationship performance with the store. By testing the customer relationship management model in the omnichannel retail store context, this study is the first to show that ISSQ will impact the customer profitability and relationship performance metric (CLV) through omnichannel customer commitment and relationship program receptiveness. The moderating effect of customer relationship proneness on a few proposed hypotheses was also tested to give managerial recommendations.  2024, Emerald Publishing Limited.</text>
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                <text>Natarajan T.; Veera Raghavan D.R.</text>
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                <text>ISSN: 17542731</text>
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                <text>Natarajan T., National Institute of Technology Tiruchirappalli, Tiruchirappalli, India; Veera Raghavan D.R., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India, School of Business and Management, Christ University, Bangalore, India</text>
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                <text>Natarajan, Arul Kumar; Galety, Mohammad Gouse; Mishra, Nilamadhab; Prabu, M.; Manimaran, A.; Ramasamy, Gobi</text>
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                <text>Cyber Security, Forensics and National Security;pp.378-396</text>
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                <text>Natarajan A.K., Samarkand International University of Technology, Samarkand, Uzbekistan; Upreti K., Christ (Deemed to be University), Delhi NCR, India; Kshirsagar P.R., J D College of Engineering &amp;amp; Management, Maharashtra, Nagpur, India; Tak T.K., Singapore Institute of Technology, Punggol, Singapore</text>
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                <text>Cybersecurity within the healthcare sector is paramount due to the sensitive nature of patient data and critical healthcare services. This chapter explores the role of Generative AI (GAI), particularly using BERT embeddings and the Isolation Forest algorithm, in enhancing cybersecurity measures. It begins by discussing the significance of cybersecurity in healthcare and the potential threats healthcare organizations face, emphasizing the need for robust security measures to protect patient data and ensure uninterrupted healthcare services. The chapter provides an overview of GAI and its applications in cybersecurity, focusing on its ability to detect anomalies in healthcare communications. A detailed case study demonstrates the practical implementation of GAI techniques for anomaly detection in healthcare emails, highlighting the effectiveness of BERT embeddings and Isolation Forest in identifying potential security breaches. Furthermore, the chapter discusses the broader implications of generative AI in healthcare cybersecurity, addressing privacy concerns and ethical considerations. The findings underscore the importance of integrating advanced AI technologies with robust privacy-preserving measures to safeguard patient data while promoting technological innovation in healthcare cybersecurity.  2025 selection and editorial matter, Anoop V.S., Suhasini Verma, Usharani Hareesh Govindarajan.</text>
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                <text>Natarajan J., School of Engineering and Technology, Department of Computer Science and Engineering, Christ University, Kengeri Campus, Bangalore, India</text>
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                <text>This research work aims to create an accurate and economical model for classifying parking space using deep learning techniques. Using current advances in deep learning and computer vision, the proposed model solves urban mobility difficulties, particularly parking management. To address parking space occupancy classification, the research work suggests using two proven deep learning architectures, R-CNN (Region-based Convolutional Neural Networks) and Faster R-CNN FPN (Feature Pyramid Network), as well as insights from previous research. The proposed models take advantage of the R-CNN and Faster R-CNN FPN architectures. This solution uses binary classifiers, such as ResNet50, to assess image patches representing individual parking spaces and offer precise occupancy values. Furthermore, this research investigates the Faster R-CNN FPN architecture, which uses a feature pyramid network to record hierarchical information and reason about complex spatial configurations in parking lots. The proposed models stand out for their ability to use high-resolution photos from real-world parking lots, allowing them to learn discriminative features automatically from raw image data. This differs from traditional methods that rely on handcrafted features, allowing the models to manage a wide range of parking lot circumstances, including changes in weather, illumination, and occlusions caused by surrounding vehicles or barriers. This research intends demonstrate the improved performance and scalability of deep learning models for parking space occupancy classification by conducting extensive testing. Here the implementation method focuses on systematic data collection, annotation, preprocessing, and model training to create machine learning models that can reliably categorize parking spot occupancy, allowing for successful parking management solutions in real-world scenarios.  The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.</text>
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                <text>Applied Artificial Intelligence and Machine Learning Techniques for Engineering Applications;pp.166-179</text>
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                <text>Natarajan J., Department of Computer Science and Engineering, Christ University Kengeri Campus, Bangalore, India; Marry A., Department of Computer Science and Engineering, Christ University Kengeri Campus, Bangalore, India; Yasmin H., Department of Computer Science and Engineering, Christ University Kengeri Campus, Bangalore, India; Eldo J., Department of Computer Science and Engineering, Christ University Kengeri Campus, Bangalore, India; Eswaran S., Department of Electrical and Computer Engineering, Curtin University Malaysia, Sarawak, Miri, Malaysia; Zade N., Computer Science and Engineering, Symbiosis Institute of Technology Pune, Symbiosis International (Deemed University), Pune, India; Krishna Kumar P.R., Department of Computer Science and Engineering, S.E.A College of Engineering &amp;amp; Technology, Karnataka, Bengaluru, India</text>
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                <text>Natarajan J., Department of Computer Science and Engineering, CHRIST University, Bengaluru, India; Moozhippurath B., Department of Computer Science and Engineering, CHRIST University, Bengaluru, India, Department of Artificial Intelligence and Data Science, Jyothi Engineering College, Thrissur, India</text>
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                <text>Revolutionizing Healthcare Services: Unleashing Innovation through Generative AI;pp.251-266</text>
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                <text>Natarajan J., Department of Computer Science and Engineering, Christ University, Bangalore, India; Vimal P.H., Department of Computer Science and Engineering, Christ University, Bangalore, India; Sen D., Department of Computer Science and Engineering, Christ University, Bangalore, India; Lawrence C., Department of Computer Science and Engineering, Christ University, Bangalore, India; Eswaran S., Department of Electrical and Computer Engineering, Curtin University, Sarawak, Malaysia; Chintale P., SEI Investment Company, Downingtown, PA, United States; Patil S.A., Amazon AWS, Seattle, WA, United States</text>
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                <text>This research uses a variety of data sources such as maternal age, health records of the mother and/or child, socioeconomic status, medical history, or prenatal care, and details of health indicators to determine the factors most decisive in increasing mortality risks. This entails data acquisition, data cleaning, data transformation and selection, and model building with an example of algorithms such as logistic regression and random forest. The trained models are checked for accuracy and their resilience level is checked using methods like SHapley Additive exPlanations and Local Interpretable Model agnostic Explanations for interpretation. The model is presented in an easy interface that doctors and health practitioners could use to make early and relevant decisions. It keeps updating the performance of established models and is a crucial way of maintaining data security for compliance with the set regulations. The rationale for this project is to offer practical recommendations for healthcare technicians so that more lives of mothers and children could be saved and maternal/child mortality decreased. Random Forest, in particular, has demonstrated superiority due to its ensemble approach, which mixes many decision trees to improve forecast accuracy and robustness. This technique can handle huge datasets with increased dimensionality and effectively lowers the overfitting risk. Additionally, Random Forest improves generalization by averaging the outputs of numerous trees, making it more tolerant to data noise and fluctuation. What makes it superior to single decision tree models is that it can handle both numerical and categorical data and handle missing values without a substantial loss of accuracy.  2025 selection and editorial matter, Babita Singla, Kumar Shalender, Nripendra Singh, and Sandhir Sharma; individual chapters, the contributors.</text>
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                <text>Patent Number: 202141007727, Applicant: Dr.G Muneeswari.&#13;
A simple yet efficient model, called Globalized User Sentiment Analysis (GURA) by using the property that sentiment classification has two opposite class labels (i.e., positive and negative), we first propose a data expansion technique by creating sentiment toggled reviews. The original and switched reviews are constructed in a one-to-one correspondence. Thereafter, we enhance the dual training (DT) algorithm and a dual forecasting (DF) algorithm separately, to make use of the original and switched samples in pairs for training a statistical classifier and make predictions.</text>
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                <text>Natarajan T., Department of Management Studies, National Institute of Technology, Tiruchirappalli, India; Pragha P., Department of Management Studies, National Institute of Technology, Tiruchirappalli, India; Dhalmahapatra K., Indian Institute of Management Shillong, Meghalaya, India; Raghavan D.R.V., School of Business and Management, CHRIST (Deemed to be) University, Bangalore, India</text>
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                <text>A recent surge of interest surrounds metaverse tourism, with researchers highlighting its potential to revolutionize the tourism industry and attract new travellers. This article delves into the key features of a tourist's metaverse experience that influence their desire to visit a destination in the real world using systems theory. In addition, the current study also explores the moderating role of FOMO (Fear of missing out) in few of the proposed relationships. The study is a cross-sectional descriptive investigation carried out among Indian tourists chosen based on the simple random sampling technique and is analyzed using the Smart PLS software. The findings of the study reveal that several attributes of a tourist's metaverse experience, including entertainment, interaction, trendiness, novelty, and intimacy, significantly enhance both the perceived quality of spatial presence within the destination and the level of perceived augmentation experienced by tourists. Notably, both these factors then exert a significant positive influence on a destination's brand equity, ultimately explaining tourists' intentions to visit the physical location. Interestingly, the moderating role of Fear of Missing Out (FOMO) suggests that the relationship between brand equity and the likelihood of tourists undertaking a physical visit is strengthened as their perceived FOMO increases.  2024 Informa UK Limited, trading as Taylor &amp;amp; Francis Group.</text>
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                <text>Natarajan, Thamaraiselvan; Pragha, P.; Dhalmahapatra, Krantiraditya; Veera Raghavan, Deepak Ramanan</text>
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                <text>Unveiling metaverse sentiments using machine learning approaches</text>
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                <text>Kybernetes;Volume;54;Issue;8;pp.4114-4137</text>
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                <text>&lt;a href="https://doi.org/10.1108/K-11-2023-2268" target="_blank" rel="noreferrer noopener"&gt;https://doi.org/10.1108/K-11-2023-2268&lt;/a&gt; &lt;br /&gt;&lt;br /&gt;&lt;a href="https://www.scopus.com/pages/publications/85188192750?origin=resultslist" target="_blank" rel="noreferrer noopener"&gt;https://www.scopus.com/pages/publications/85188192750?origin=resultslist&lt;/a&gt;</text>
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                <text>Natarajan T., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India; Pragha P., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India; Dhalmahapatra K., Operations and Quantitative Techniques, IIM Shillong, Shillong, India; Veera Raghavan D.R., School of Business and Management, CHRIST (Deemed to be) University, Bangalore, India</text>
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                <text>Purpose: The metaverse, which is now revolutionizing how brands strategize their business needs, necessitates understanding individual opinions. Sentiment analysis deciphers emotions and uncovers a deeper understanding of user opinions and trends within this digital realm. Further, sentiments signify the underlying factor that triggers ones intent to use technology like the metaverse. Positive sentiments often correlate with positive user experiences, while negative sentiments may signify issues or frustrations. Brands may consider these sentiments and implement them on their metaverse platforms for a seamless user experience. Design/methodology/approach: The current study adopts machine learning sentiment analysis techniques using Support Vector Machine, Doc2Vec, RNN, and CNN to explore the sentiment of individuals toward metaverse in a user-generated context. The topics were discovered using the topic modeling method, and sentiment analysis was performed subsequently. Findings: The results revealed that the users had a positive notion about the experience and orientation of the metaverse while having a negative attitude towards the economy, data, and cyber security. The accuracy of each model has been analyzed, and it has been concluded that CNN provides better accuracy on an average of 89% compared to the other models. Research limitations/implications: Analyzing sentiment can reveal how the general public perceives the metaverse. Positive sentiment may suggest enthusiasm and readiness for adoption, while negative sentiment might indicate skepticism or concerns. Given the positive user notions about the metaverses experience and orientation, developers should continue to focus on creating innovative and immersive virtual environments. At the same time, users' concerns about data, cybersecurity and the economy are critical. The negative attitude toward the metaverses economy suggests a need for innovation in economic models within the metaverse. Also, developers and platform operators should prioritize robust data security measures. Implementing strong encryption and two-factor authentication and educating users about cybersecurity best practices can address these concerns and enhance user trust. Social implications: In terms of societal dynamics, the metaverse could revolutionize communication and relationships by altering traditional notions of proximity and the presence of its users. Further, virtual economies might emerge, with virtual assets having real-world value, presenting both opportunities and challenges for industries and regulators. Originality/value: The current study contributes to research as it is the first of its kind to explore the sentiments of individuals toward the metaverse using deep learning techniques and evaluate the accuracy of these models.  2024, Emerald Publishing Limited.</text>
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                <text>Behavior; Information technology; Neural nets; Qualitative research</text>
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                <text>ISSN: 0368492X;</text>
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              <elementText elementTextId="216332">
                <text>Natarajan, Thamaraiselvan; Veera Raghavan, Deepak Ramanan</text>
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                <text>Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness</text>
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              <elementText elementTextId="216335">
                <text>TQM Journal;Volume;37;Issue;3;pp.800-830</text>
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                <text>&lt;a href="https://doi.org/10.1108/TQM-09-2023-0276" target="_blank" rel="noreferrer noopener"&gt;https://doi.org/10.1108/TQM-09-2023-0276&lt;/a&gt; &lt;br /&gt;&lt;br /&gt;&lt;a href="https://www.scopus.com/pages/publications/85182198059?origin=resultslist" target="_blank" rel="noreferrer noopener"&gt;https://www.scopus.com/pages/publications/85182198059?origin=resultslist&lt;/a&gt;</text>
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                <text>Natarajan T., National Institute of Technology Tiruchirappalli, Tiruchirappalli, India; Veera Raghavan D.R., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli, India, School of Business and Management, Christ University, Bangalore, India</text>
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                <text>Purpose: Building on the relationship marketing and stimulus-organism-response (SOR) theory, the purpose of this paper is to study the impact of the integrated store service quality (ISSQ) on the omnichannel customer lifetime value (CLV). The mediating role of customer commitment (affective, normative and continuance) and relationship program receptiveness with the moderating role of customer relationship proneness were relied upon to better understand the omnichannel customer profitability metric (CLV). Design/methodology/approach: The study is descriptive and relies upon the cross-sectional data collected using the self-administered structured questionnaires from 785 omnichannel shoppers. A purposive sampling technique was performed in the study. Structural equation modeling was performed using the SMART-PLS 4.0 software to analyze the data. Findings: The results indicate that omnichannel customer commitment (affective, normative and continuance) differentially mediates the relationship between ISSQ and relationship program receptiveness, subsequently impacting the omnichannel CLV. The customer relationship proneness significantly and positively moderated the relationships between different dimensions of customer commitment and relationship program receptiveness. Research limitations/implications: The study relied upon the cross-sectional data from the Indian population aged above 18years for testing the proposed model. Further studies could test the model across different populations to generalize the study results. Originality/value: This study addresses the need to investigate the omnichannel retail store customer profitability and their relationship performance with the store. By testing the customer relationship management model in the omnichannel retail store context, this study is the first to show that ISSQ will impact the customer profitability and relationship performance metric (CLV) through omnichannel customer commitment and relationship program receptiveness. The moderating effect of customer relationship proneness on a few proposed hypotheses was also tested to give managerial recommendations.  2024, Emerald Publishing Limited.</text>
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                <text>Customer lifetime value; Integrated store; Relationship marketing; Relationship program receptiveness; Relationship proneness; Service quality; SOR theory</text>
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                <text>ISSN: 17542731;</text>
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