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E-government and e-governance: Driving digital transformation in public administration
E-Governance is crucial for enhancing government efficiency, transparency, and accessibility by digitizing public services and processes. This article explores the pivotal role of e-Government and e-Governance in transforming public administration through digital technologies. It examines how governments worldwide are leveraging information and communication technologies (ICTs) to improve the efficiency, transparency, and accessibility of public services. The study addresses key challenges such as the digital divide, cybersecurity, and the adoption of emerging technologies like artificial intelligence (AI) and blockchain in governance. Through a comprehensive review of e-Government initiatives and their impact on public sector efficiency, this paper offers solutions and recommendations for policymakers and highlights the broader implications for both academia and industry. Future research directions are also proposed to advance the understanding of digital governance frameworks in a rapidly evolving technological landscape. 2025, IGI Global Scientific Publishing. -
The role of digital technologies in open innovation
This chapter explores how digital platforms serve as enablers of open innovation by connecting diverse networks of individuals, companies, and institutions. It examines how platforms like GitHub, Innocentive, and Quirky facilitate collaboration, knowledge exchange, and co-creation between internal and external stakeholders, including startups, big enterprises, independent innovators, and research institutes. The chapter also addresses challenges such as security issues, intellectual property concerns, and management complexities in collaborative processes. It discusses best practices for leveraging digital platforms effectively in open innovation, aiming to foster sustainability, adaptability, and continuous growth in a dynamic market. 2025 by IGI Global Scientific Publishing. All rights reserved. -
Leadership and Owner-Manager Well-Being: Examining the Role of Leadership and Owner-Manager Well-Being in Driving Sustainable Innovation
This study investigates the influence of leadership roles and owner-manager well-being on sustainable innovation in kirana (grocery) stores. As key contributors to local economies, these micro-enterprises face increasing pressure to adopt innovative and sustainable practices to remain competitive. The study uses data collected from 51 kirana store owners to explore the direct effects of leadership roles and well-being on fostering sustainable innovation. Correlation and regression analyses are employed to examine these relationships. Leadership roles are assessed in terms of strategic decision-making, vision, and the ability to motivate and guide teams. Meanwhile, owner-manager well-being encompasses physical health, emotional resilience, and overall satisfaction, reflecting the capacity of individuals to adapt and implement innovative practices. Findings reveal significant positive relationships between both leadership roles and owner-manager well-being with sustainable innovation. Leaders who exhibit strong strategic and adaptive capabilities are more likely to drive innovations. 2025 by IGI Global Scientific Publishing. All rights reserved. -
Scaling up women-led businesses: A critical analysis of crowdfunding and alternative financing models
Women-led businesses have gained significant traction globally, yet many still face barriers to accessing traditional forms of financing. Crowdfunding and alternative financing models present new opportunities for these entrepreneurs to scale up and grow their ventures. This study critically examines how these models impact the growth, profitability, and long-term sustainability of women-led businesses. It identifies both the advantages and limitations of using crowdfunding and alternative financing mechanisms, such as peer-to-peer lending and microfinance, in fostering entrepreneurial success. The research further explores the challenges women entrepreneurs encounter in adopting these models, including the gender bias present in many crowdfunding platforms. This paper presents actionable solutions for improving the effectiveness of alternative financing in supporting women-led businesses. The study's findings contribute to both academic research and practical business strategies, offering a roadmap for empowering women entrepreneurs in the evolving financial landscape. 2025, IGI Global Scientific Publishing. All rights reserved. -
Navigating the filter bubble: A pill for hyperpersonalization
AI-driven personalization has transformed the digital landscape shaping consumer behavior, active engagement and influencing purchase intention. However, the extensive use of these strategies have led to a filter bubble-a state of intellectual isolation due to hyper-personalisation. Users are confined to information that reinforces their existing beliefs, limiting awareness of alternative products and leading to advertising fatigue. The chapter delves into extensive literature on filter bubble phenomenon to draw parallel implications from political marketing to consumer marketing. It discusses strategies to mitigate the impact of hyper-personalisation. These strategies focus on platform-specific dynamics, audience fragmentation v/s duplication, and leveraging automated serendipity and ideological polarisation to foster diversity and consumer engagement. The chapter articulates the strategic role of social media in offering personalised marketing to consumers. 2025, IGI Global Scientific Publishing. -
A multi-criteria decision-making approach for prioritising factors influencing customer switching intention in OTT video platforms
The rapid expansion of Over-the-Top (OTT) video platforms has transformed the media industry by providing diverse content and reshaping consumer preferences. This study explores factors influencing customer switching intentions using Multi-Criteria Decision-Making (MCDM) techniques like AHP, fuzzy AHP, and ANP. The findings of this study highlight that content variety and richness are the most critical determinants, followed by customer experience, with factors like the attractiveness of alternatives, switching costs and service quality having secondary importance in influencing customer switching intention. Content diversity, quality, and exclusivity drive retention, while intuitive and user-friendly interfaces enhance satisfaction. The study also emphasizes the influence of competing platforms. While brand familiarity and social influence play minor roles, prioritising rich content and seamless customer experience emerges as the key to loyalty. The integrated MCDM approach empowers OTT providers to improve customer retention in a competitive market. 2025, IGI Global Scientific Publishing. -
The role of consumer ethnocentrism in purchase decisions
Consumer ethnocentrism means consumers have propensity to give preference to products made in their country of residence and it has a major impact on consumer behaviour. This chapter examines the causes of consumer ethnocentrism with focus on patriotism, animosity, consumer affinity and other factors. This paper also analyses the moderating roles of product necessity and product knowledge on ethnocentric tendencies. Theoretical implications for marketers are explored and possible solutions for the consumer ethnocentric issue that marketers might employ segmentation, positioning, and communication strategies. This chapter found that consumer ethnocentrism is an important variable that global marketers need to consider when managing brands and entering international markets. 2025, IGI Global Scientific Publishing. -
Enhancing student engagement in blended learning through personalization strategies on EdTech platforms: An MCDM-based approach
The rapid growth of educational technology highlights the essential need for personalized learning in blended environments. This study uses Multi-Criteria Decision Making (MCDM) methodologies, including the Analytic Hierarchy Process (AHP), Fuzzy AHP, and Analytic Network Process (ANP), to evaluate and prioritize personalization strategies in EdTech platforms. The research identifies data-driven adaptive learning as the most critical strategy (36.46%), followed by AI-powered content recommendations (15.46%) and personalized learning paths (15.11%). It reveals that personalization strategies are interconnected, creating dynamic feedback loops that reinforce one another, enabling continuous learning optimization. The study provides a holistic framework for educational technologists, policymakers, and designers. This approach bridges technological innovation with pedagogy, emphasizing adaptive, datainformed systems that respond dynamically to learner needs, ensuring the balance between innovation and educational quality. 2025, IGI Global Scientific Publishing. -
Linkages between Sustainability, Trade, and Geopolitics: The Green Subsidies Dilemma
Sustainability has become deeply rooted due to the nexus between trade and sustainability however, green subsidies is one area wherein the linkages between trade, sustainability and geopolitics, manifests the most. The subsidy race between Global North and South can be trade distortive, this has resulted in numerous WTO disputes. The author intends to establish the relationship green subsidies and ecological goals, followed by assessment of competitive dynamics between different trading entities pertaining green subsidies and also, the WTO redressal of disputes arising out of green subsidies. Herein, the author will conduct a comparative analysis of Green Subsidies regime in India, United States and European Union to ascertain the geo-political framing of sustainable trade. The overarching objective of this chapter is to ascertain the disguised power-based system camouflaged in the advocated rule based system of WTO as well as to provide recommendations for greening the Global trading system. 2025 by IGI Global Scientific Publishing. All rights reserved. -
Technology Transfer, Innovation, and Equitable Development: A Business-Centric Approach
In an era of rapid technological innovation, significant global disparities in access persist, impeding sustainable development. This chapter examines technology transferthe dissemination of knowledge and tools across bordersas a catalyst for equitable growth. Analyzing mechanisms such as licensing, joint ventures, and FDI, it elucidates how businesses can utilize these strategies for market expansion addressing barriers including restrictive intellectual property regimes, cultural incongruities, and regulatory fragmentation. Case studies, encompassing Kenya's M-Pesa mobile payments and COVID-19 vaccine inequities, underscore the dual potential for empowerment and exploitation. The chapter posits the necessity for ethical frameworks that balance profit and equity, urging stakeholdersgovernments, corporations, and international bodiesto implement tiered pricing, reform IP laws, and invest in local capacity. Prioritizing inclusive innovation, technology transfer can mitigate disparities, unlock $12 trillion in market opportunities by 2030, ensuring progress benefits to humanity. 2025 by IGI Global Scientific Publishing. All rights reserved. -
The role of artificial intelligence autonomy in higher education in India
To leverage the benefits of artificial intelligence applications for experiential learning, many higher education institutes have started using artificial intelligence by adopting many artificial intelligencedriven technologies. Some of them are chatbots, generative AI, concepts of virtual tutors, and providing students with various automated assessment tools for their own assessment, which might change the traditional teaching methodology. This chapter examines the role of artificial intelligence autonomy in higher education in India, deep-diving into AI's impact on students' learning outcomes by leveraging AI-driven technologies in education. This research will specifically have five major variables that will be examined and measured. These variables are usage intention, thought autonomy, action autonomy, sensing autonomy, and culture. This study will examine the five main dimensions of AI autonomy: usage intention, thought autonomy, action autonomy, sensing autonomy, and culture. 2025, IGI Global Scientific Publishing. All rights reserved. -
A cyber-physical systems and the smart city vision: A comprehensive guide
The process of urban areas' transformation into smart cities with the help of smart cyber-physical systems (SCPS) is one of the most defining trends of modern urbanism. It requires a multifaceted perspective of smart cities, thereby evaluating the facets of SCPS intently concerning the complexities of their integration in urban structures while exploring their influence that transcends the domains of social sciences and economics, which has become crucial. In this context, smart cities are constructed as integrated systems at the crossroads of the digital and the physical: they sustain, facilitate, and improve the performance of the city's functions and living environment. The importance of technological environments in orientation and close consideration of SCPS reveals the functions in gathering data, immediate analysis, and decision-making processes of urban management. 2025, IGI Global Scientific Publishing. -
Analyzing the evolving landscape of digital food platforms and technology: The digital plate
The scope of global food technology market was estimated at USD 184.30 billion in 2023, USD 202.62 billion in 2024, and is projected to grow at a compound annual growth rate (CAGR) of 9.79% from 2024 to 2034, reaching approximately USD 515.83 billion. Technology is driving the growth of the food industry in various positive ways such as online food delivery in minutes, quality assessment, customer reviews, reducing hunger, and the like. But together with several advantages it also carries concerns like job displacement, food safety/security issues, regulatory compliance, and sustainability. To overcome these challenges, redesigning the digital food plate is critical in the form of concrete guidelines and regulations. Considering the above perspective, this chapter, adopting the analytical method, examines the role of digital and emerging technologies in shaping the food industry. Furthermore, it critically evaluates the way forward towards sustainability. 2025, IGI Global Scientific Publishing. All rights reserved. -
Cultural competence social-emotional learning
This chapter delves into the integration of cultural competence and social-emotional learning (SEL) within trauma-informed educational settings, proposing a multi-tiered systems of support (MTSS) framework. The chapter examines the theoretical and conceptual foundations of cultural competence and SEL, emphasizing the importance of these components in supporting students' emotional and academic success, particularly in diverse and trauma-affected communities. Practical strategies and challenges for implementing culturally responsive SEL practices are discussed, along with recommendations for educators, policymakers, and future research directions. 2025, IGI Global Scientific Publishing. -
Culturally responsive trauma-informed training for educators and school counselors
Educational systems must become trauma-informed, anti-racist, and multi-tiered systems of support for all students, which requires comprehensive training for educators and school counselors. This chapter begins with an introduction to the history of trauma-informed approaches. Second, the chapter discusses children who have experienced trauma and the critical need for trauma-informed training in schools. Third, an anti-racist framework for culturally responsive approaches is provided. Fourth, key components of trauma-informed training are discussed, specifically building relationships and establishing safety. Fifth, research-based recommendations for successful training of educators and school counselors are provided. Sixth, the wellness needs of school staff to minimize occupational burnout and combat indirect trauma, which includes vicarious trauma, secondary traumatic stress and compassion fatigue are discussed. Finally, the importance of increased support from administration and community partners for the implementation of trauma-informed practices is emphasized. 2025, IGI Global Scientific Publishing. -
Current advancements in AI-driven education
With the rise of Artificial Intelligence (AI), smart computing, and high- speed internet, education is undergoing a profound transformation. Learning is no longer confined to traditional classrooms; instead, AI- driven tools are making education more personalized, interactive, and accessible to students worldwide. In an era where global migration, conflicts, and resource shortages pose serious challenges to education, AI offers innovative solutions to bridge learning gaps and ensure that quality education reaches even the most underserved communities. Additionally, today's learners-often referred to as cyber nomads-are growing up surrounded by technology, making it essential to adapt educational methods to their digital-first way of learning. AI is also proving to be a game- changer for students with special needs, such as those with autism, by offering tailored support that traditional systems struggle to provide. This chapter delves into three major areas where AI is reshaping education. First, AI-powered personalized learning systems are revolutionizing how students learn by offering adaptive platforms, AI tutors, and real- time analytics that customize education to fit individual needs. Second, AI- driven content creation and assessment are enhancing the way educational materials are developed, automating lesson planning and grading while integrating interactive experiences like gamification and AR/VR- based learning. Finally, AI- driven administrative and institutional innovations are streamlining operations in schools and universities, making tasks like enrolment, scheduling, and performance tracking more efficient, while also using predictive analytics to help students stay on track. By exploring these advancements, this chapter aligns with the book's goal of highlighting cuttingedge AI applications that are shaping the future of education. It provides insights into how AI is transforming learning at all levels-from kindergarten to higher education-and discusses its potential to create a more inclusive, efficient, and engaging educational experience. This chapter will serve as a valuable resource for educators, administrators, and technology developers looking to harness AI's power to build a smarter, more adaptable learning environment for the next generation. 2025, IGI Global Scientific Publishing. All rights reserved. -
From convenience to sustainability: Reimagining quick commerce in India
The concept of quick commerce, characterised by its promise of near-instant gratification through delivering goods and services within remarkably short time frames, has set new benchmarks for consumer expectations. However, this convenience often comes at an environmental cost, ranging from increased carbon emissions to excessive packaging waste. In this context, this paper aims to explore the sustainability of quick commerce in India, examining its business models and evaluating its impacts through the lens of the three pillars of sustainability: economic, social, and environmental. This research aims to provide a comprehensive overview of quick commerce, evaluate its viability and sustainability in India using case studies, and offer strategic suggestions to balance this sector's rapid growth with responsible business practices. Given the urgency of the sustainability issue in the quick commerce sector, this paper contributes to the ongoing discourse on how emerging business trends can align with sustainable development goals by providing a holistic view of quick commerce in India. 2025 by IGI Global Scientific Publishing. All rights reserved. -
Innovative paths to energy efficiency and CO2 reduction in supply chains
The undercurrents of the model provide innovative pathways to energy efficiency and collaboration strategies to reduce CO2 emissions throughout the sustainable supply chain. It highlights the importance of multi- stakeholder engagement in catalyzing transformative change to global systems. By implementing new technologies, enhancing efficiencies, and leveraging renewables, organizations can improve their sustainability performance. Overcoming the barriers to collaboration in this chapter, the challenges and potential solutions of cooperation are discussed, including supportive policy frameworks and collaborative training programs. Ultimately, it sees a better future, one where the capacity for innovation and stakeholder engagement enables a resilient, low- carbon supply chain network that is made even more resilient as we work to align economic outcomes with environmental needs in the age of climate change. 2025, IGI Global Scientific Publishing. All rights reserved. -
Environmental integration in supply chains: Collaborative strategies for energy efficiency and waste reduction
The chapter looks at why producers, transporters and distributors work with both government and nonprofit institutions to fix environmental problems in their operations. Stakeholders who work together achieve energy savings through resource efficiency and maintain water resources in a sustainable manner. This chapter examines practical strategies like renewable energy adoption and energy efficiency upgrades plus reverse supply chains and circular systems. It shows how several groups must work together to manage their environmental efforts to reach common targets. A combination of joint target setting, open discussion sharing and Collaborative Planning Forecasting Replenishment (CPFR) is spotlighted. Governments and NGOs work together to create supportive laws plus offer money benefits with help businesses to join forces. This section shows how small and medium- sized enterprises can solve financial hurdles through collective investments and green financing. Through real- world examples and practical methods, the chapter creates a way to combine sustainability with supply chains 2025, IGI Global Scientific Publishing. All rights reserved. -
Overcoming barriers: Challenges and opportunitiesin multi-stakeholder collaboration for sustainable supply chain
Multi- stakeholder collaboration is increasingly recognized as a critical component of sustainable development, particularly in complex supply chains. A supply chain is a simple tool that sustainably excels in every TBL component. This Chapter emphasizes the adoption of sustainability in supply chains and its results which are influenced by two key elements. The first crucial component is the managerial orientation toward sustainability which is how managers and decision- makers see sustainability and how it relates to their incentives to carry out sustainability activities. National and international development organizations have started integrated multi- stakeholder projects supporting creative solutions to poverty and environmental degradation. Among the noteworthy projects are those that promote sustainable livelihoods market- driven human development and the use of ecosystem services to reduce poverty. Difficulties in communicating because of language, priority, expertise gaps, power imbalances, and divergent interests. 2025, IGI Global Scientific Publishing. All rights reserved.