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Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk
AI-powered chatbots have become game-changers for the financial industry. They enable banks to boost customer engagement and improve operational efficiency by lowering the traditional cost of customer support. This study analyses the impact of perceived service quality dimensions on user confirmation, satisfaction and use continuance. The present study also analyses the moderating effect of perceived risk on the relationship between user confirmation, satisfaction and chatbots use continuance. A total of 447 customers, all residing in the Indian city of Bengaluru and having recently used banking chatbot services, were surveyed. Partial least squares structural equation modelling is used to examine the relationships between the variables used in the study. Findings from the study show that all five chatbot service quality dimensions (reliability, interactivity, assurance, responsiveness and understandability) significantly impact the users post-use confirmation, influencing their satisfaction and continuance behaviour. Perceived risk negatively moderates the relationship between user confirmation and user satisfaction. Chatbot service developers and e-service providers can leverage these findings to understand user expectations from chatbots. They will also be helpful to other service sectors, such as insurance, travel and tourism, hospitality and healthcare. 2023 Fortune Institute of International Business. -
Winning battles with a joke: a qualitative inquiry of humour in the Indian Army
Humour in military organizations can be antithetical given the rigid hierarchy, high degrees of work formalization, and obedience to hierarchy. This paper explores how humour is initiated, propagated and maintained in the Indian Army. We conducted twelve in-depth interviews with retired army professionals and used Braun and Clarkes (2006) thematic analysis to capture the study's main findings. Three major themes emerged organizational humour, leader humour, and team humour. We found humour is essential in combating stress, increasing social cohesion, facilitating newcomer assimilation, and promoting a positive work environment. We also found evidence of subversive humour used in forms of resistance to challenge the hierarchical structure subtly. We have provided a three-part schema of workplace humour which sheds interesting insights on workplace humour. Our findings will contribute to understanding how military humour helps to maneuver challenges of a stressful work situation 2023,European Journal of Humour Research. All Rights Reserved. -
Wireless Communication for Robotic Process Automation Using Machine Learning Technique
Machine intelligence is what has been generated by programming computers with certain aspects of human intellect, like training, solving problems, and priority setting. A machine can solve a number of complicated issues using these capabilities. In major industries, such as customer support and manufacturing, machine intelligence is now being employed. The growth and quick development of digital technology and artificial intelligence (AI) technologies are becoming more and more difficult. At now, sophisticated manufacturing, the world of invention, and broad acceptance are undergoing a fast transition. Robotics is much more vital as it may now be related to the human brain by the connection between machine and brain, as AI develops. The world's economy faces substantial difficulties by increasing productivity in the manufacturing industry. This study examines the present progress of robotic communication styles of artificial intelligence (AI). In many specific applications, communication between members of a robotic group or even people becomes vital. The paper solves the problem of implementation of an independent industry mobile robot in all fields in the major business, live interactive, planning, mobile robot technologies, and intending. In order to identify the best solution to this issue, a mixed integer robotic model has been developed. 2022 C. Murugamani et al. -
Wireless Network Security Using Load Balanced Mobile Sink Technique
Real-time applications based on Wireless Sensor Network (WSN) technologies are quickly increasing due to intelligent surroundings. Among the most significant resources in the WSN are battery power and security. Clustering stra-tegies improve the power factor and secure the WSN environment. It takes more electricity to forward data in a WSN. Though numerous clustering methods have been developed to provide energy consumption, there is indeed a risk of unequal load balancing, resulting in a decrease in the networks lifetime due to network inequalities and less security. These possibilities arise due to the cluster heads limited life span. These cluster heads (CH) are in charge of all activities and control intra-cluster and inter-cluster interactions. The proposed method uses Lifetime centric load balancing mechanisms (LCLBM) and Cluster-based energy optimization using a mobile sink algorithm (CEOMS). LCLBM emphasizes the selection of CH, system architectures, and optimal distribution of CH. In addition, the LCLBM was added with an assistant cluster head (ACH) for load balancing. Power consumption, communications latency, the frequency of failing nodes, high security, and one-way delay are essential variables to consider while evaluating LCLBM. CEOMS will choose a cluster leader based on the influence of the fol-lowing parameters on the energy balance of WSNs. According to simulated find-ings, the suggested LCLBM-CEOMS method increases cluster head selection self-adaptability, improves the networks lifetime, decreases data latency, and bal-ances network capacity. 2023, Tech Science Press. All rights reserved. -
Wireless Sensor Data Acquisition and Control Monitoring Model for Internet of Things Applications
This article focuses on providing solutions for one important application termed as agriculture. In India, one major occupation for people living in urban and rural areas is agriculture where an economic rate depends only on the crops they yield. In such cases, if an intelligent monitoring device is not integrated then it becomes difficult for the farmers to grow their crops and to accomplish marginal income from what they have invested. Also existing methods have been analyzed in the same field where some devices have been installed and checked for increasing the productivity of horticulture crops. But existing methods fail to install an intelligent monitoring device that can provide periodic results within short span of time. Therefore, a sensor based technology with Internet of Things (IoT) has been implemented in the projected work for monitoring major parameters that support the growth and income of farmers. Also, an optimization algorithm for identifying the loss in different crops has been incorporated for maximizing the system boundary and to transmit data to farmers located in different areas. To prove the cogency of proposed method some existing methods have been compared and the results prove the projected technique produces improved results for about 58%. 2022 SulaimaLebbe Abdul Haleem et al. -
Women entrepreneurs vs. women employees: a comparative study of personality traits and success factors of women in India
In the current study, the researchers evaluate the relationship between personality traits, as defined by the Big Five personality traits, and success factors of women: as entrepreneurs and employees. The findings are based on data collected from 100 women employees and 100 women entrepreneurs. Data was collected using structured questionnaires and analysed using IBM SPSS. The findings suggest that there are statistically significant differences between women entrepreneurs and women employees on certain dimensions of personality. The evaluation of the relationship between the personality traits and success factors revealed that in the case of entrepreneurs, personality traits were significant in predicting success. As nations work to improve gender ratios in the labour force and as the number of women entrepreneurs grows, a better understanding of what constitutes success and the factors that could influence success are critical in supporting female participation in the economy, as entrepreneurs and employees. Copyright 2024 Inderscience Enterprises Ltd. -
Women Entrepreneurs: A Study of Psychological Well-being and Empowerment in Indian Social Context
Entrepreneurship is differentiated by decision-making ability, competition, economic gains, autonomy, and socioeconomic settings that provide a foundation for an individual to strive and run a venture in a highly competitive environment. In the present context, this study examines the relationship between empowerment and the psychological well-being of women entrepreneurs. This study attempted to analyze the various aspects of psychological well-being responsible for women's entrepreneurship. Exploratory design and regression analysis were used for the study. The study found that only purpose in life, personal growth and positive societal relations are significant psychological factors that influence women empowerment amongst women entrepreneurs in India. The results confirm a significant relationship between empowerment and the psychological well-being of women entrepreneurs in India. This research is apt in the present time as entrepreneurial ventures are considered to be the most critical factors that would help both urban and rural populations through the creation of jobs, rescue them from unemployment and poverty, and thereby have an impact on the development of skills, self-esteem, and self-sufficiency of women. 2023, Institute of Economic Sciences. All rights reserved. -
Women's empowerment through the silk industry of Assam, India, and its underlying economy
In the medieval era, the Royal families of Assam, India produced Muga silk fabrics. During the time of the Koch Dynasty (Historical Koch Country), Muga silk from ancient Pragjyotishpur and Koch Behar became an integral part of the trade with Bengal, Bhutan, Tibet, and the Mughals. Most households in Assam weave cloth and every girl child in the household acquires weaving skills at a very young age from her mother. In Sualkuchi, a town in Assam, there are approximately 6,872 female weavers. These weavers are very concerned about the preservation of traditional handloom weaving as they feel that over time the skills required for this could disappear. They feel that they are unable to work as efficiently in their old age as they had in their youth. The automated machine seems to be a sign of hope for them, but at the same time, they have a strong attachment to the traditional handlooms. Quite recently, the traders have started procuring traditional garments manufactured from cloth made by automated machines. This is a threat to the local weavers since these garments are sold at a lower price, and this poses a challenge to the traditional handloom fabrics of Assam. A sustainable model needs to be incorporated to improve the conditions of the local weavers. The introduction of modern techniques and business strategies will help to empower the weavers. Muga is a noninflammable, anti-bacterial, natural, lustrous gold fabric which absorbs UV rays from sunlight. Pat silk is hypoallergenic, and it contains sericin, which reduces allergic reactions in the skin. Eri is antifungal, and this makes it a unique fabric for face masks, baby clothes, undergarments, blankets, quilts, medical uses, mosquito nets or special attire to protect one from UV rays, fungus, bacteria, and insects. The full range of the unique qualities of the fabrics of Assam should be widely publicized to increase the consumer demand for these handlooms. The area also has the potential to make castor oil out of the castor plant (Ricinus Communis Linn), which is a fed to the Eri Silkworm. 2020 Journal of International Women's Studies. -
Women's Empowerment, Mindfulness, and Role of Women in Eradicating Alcohol and Drug Addiction from Indian Society
Womens empowerment and self-help groups are functional and successful in India in most instances; it is possible to improve them further by incorporating quality parameters in the various training programs. Most of the locally organized skill-training by different empowerment cells operates effectively. Training and operating procedures must be devised to ensure that self-help groups meet international standards for their products. The training is often held in remote locations, making it difficult for the facilitator to visit and provide instruction. There must be established criteria for selecting trainers and a planned curriculum for training. There is a social impediment in the overall empowerment process; one of the social evils is drug and alcohol addiction and specific cultural and societal norms. Women can help to curtail such societal problems, and the Naga Mothers Association has made an impact in reducing addiction in Indian society. The Naga Mothers Association is doing an excellent job of reducing addiction; however, their work needs to be supported by legislative provisions. Similar to the Naga Mothers Association, the womens wing of the Koch Rajbongshi student union has been able to mobilize and disseminate information about the ill effects of addiction among its community members. This paper argues that mindfulness, a concept of Buddhist origin, is necessary to effect revolutionary change. Mindfulness and compassion are the keys to resolving the issue, but reflection is also an essential component of the practice of mindfulness and compassion. The leaders of these womens associations are playing a pivotal role in helping to eradicate social evils and addiction from Indian society. One of the most critical components is mindfulness of the current situation and circumstances and making decisions accordingly. 2022,Journal of International Women''s Studies. All Rights Reserved. -
Work life balance among women anganwadi workers in Bengaluru
Over the past few years, worklife balance has evolved into a matter of significant concern. Both men and women strive to achieve a steady professional and personal life. In reality, women are more prone to experiencing such challenges. The paper attempted to understand worklife balance among Anganwadi workers (women-dominant centres). The research focused on the impact of job satisfaction, work overburden, workplace support, family support, and dependent care on the worklife balance of Anganwadi workers. For the purpose of the study, a structured questionnaire was administered to 467 participants. Statistical technique used for the study was regression model. The results indicated that workplace support and family support had a positive impact on the worklife balance among Anganwadi workers. The findings also suggested that work overburden and dependent care had a negative impact on worklife balance. The results also contradicted the hypotheses by portraying that job satisfaction was not a significant factor that impacted the worklife balance among Anganwadi workers. However, many other variables such as emotional intelligence, job autonomy, turnover intention, absenteeism, and work engagement that could potentially impact worklife balance were not taken into consideration. 2020, Associated Management Consultants Pvt. Ltd.. All rights reserved. -
Work motivation of teachers: Relationship with organizational culture /
European Journal Of Educational Sciences, Vol.1, Issue 1, pp.547-560, ISSN No: 1857-6036. -
Work-Cognition and Subjective Well-being Among Female Professional Educators During the COVID-19 Pandemic: Moderating Role of Resilience
Teaching demands educators to be both caretakers and educators, leading to significant cognitive and emotional strain. The pandemic has worsened these challenges, requiring teachers to seek psychological and professional support. Online teaching has added to these difficulties, with educators having to adapt to new technologies while managing virtual classrooms and addressing the unique needs of students in remote learning environments. This present study sought to understand the relationship between work cognition (WCog) and subjective well-being (SWB) among female professional educators during the COVID-19 pandemic. The study also examines the moderating effect of Resilience (RSL) on the association between WCog and SWB. Using a purposive sampling technique, data was collected through an online survey from 181 female professional educators in India. Female professional educators reported moderate levels of WCog, high levels of RSL, and high levels of SWB, which indicates that the female professional educators faced cognitive and emotional strain during online teaching but demonstrated resilience and maintained positive well-being. RSL moderated the relationship between WCog and SWB, highlighting its influence on educators cognitive management and well-being during online teaching. These insights have implications for support system to enhance the well-being of educators and promoting their professional development. The Author(s) 2023. -
Work-life balance amongst dental professionals during the COVID-19 pandemic -A structural equation modelling approach
The Coronavirus disease (COVID-19) outbreak in 2019, has shocked the entire world. As an effort to control the disease spread, the Indian government declared a nationwide lockdown on March 25th, 2020. As dental treatment was considered high risk in the spread of COVID-19, dentistry became one of the most vulnerable professions during this time. Dental professionals had to face job layoffs, salary cuts in professional colleges, closure of private clinics resulting in huge psychological, moral, and financial crises. Studies during the previous and present pandemics have shown mental issues among health care workers necessitating institutional reforms, along with early care and support. A balance in the work-life amongst professionals is the key to better efficiency and, was majorly affected during the COVID-19 pandemic lockdown due to sudden unexpected changes. Hence this study was conducted to understand the changes they underwent both at home and professional front with a hypothesis that physical and mental health, activities, relationship status, and workplace influence the work-life balance. Methods A pre-validated questionnaire survey was done on dentists across India. Structural Equation Modelling and path analysis were applied to the data collected. Results The results of the study supported the hypothesis that factors like physical and mental health, activities, relationship status, and workplace influenced the work-life balance directly. A significant imbalance was seen amongst the female dentists. Conclusion The present study proved the unpreparedness among dental professionals. Hence an evolutionary phase in every field with better working protocols, robust mental health support, and a focus on strategies to face future such emergencies is required. 2021 Pai et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. -
Work-life balance factors influencing the limited presence of women chefs in hotel industry of Bengaluru /
Asian Review of Social Sciences, Vol.7, Issue 7, pp.37-43, ISSN No: 2249-6319. -
Workflow Scheduling Using Heuristic Scheduling in Hadoop
In our research study, we aim at optimizing multiple load in cloud, effective resource allocation and lesser response time for the job assigned. Using Hadoop on datacenter is the best and most efficient analytical service for any corporates. To provide effective and reliable performance analytical computing interface to the client, various cloud service providers host Hadoop clusters. The previous works done by many scholars were aimed at execution of workflows on Hadoop platform which also minimizes the cost of virtual machines and other computing resources. Earlier stochastic hill climbing technique was applied for single parameter and now we are working to optimize multiple parameters in the cloud data centers with proposed heuristic hill climbing. As many users try to priorities their job simultaneously in the cluster, resource optimized workflow scheduling technique should be very reliable to complete the task assigned before the deadlines and also to optimize the usage of the resources in cloud. The Korea Institute of Information and Communication Engineering. -
WORKFORCE DIVERSITY: A SPOTLIGHT ON EMPLOYEE SUSTAINABILITY EXCELLENCE IN INDIA
This research paper explores a crucial yet often underestimated nexus: the relationship between workforce diversity and employee sustainability in the vibrant television media industry. Through an in-depth examination of diverse dimensions such as age, gender, culture, and socio-behavioral factors, it illuminates how these elements intricately influence the long-term viability of employees within this rapidly evolving sector. The paper's standout feature lies in its rigorous statistical analyses, which uncover the nuanced connections between workforce diversity and employee sustainability. By grounding its findings in empirical evidence, the paper transcends mere conjecture, offering a robust framework for comprehending and tackling this pressing issue. Moreover, the spotlight on the Indian media industry brings a unique perspective, given its extraordinary growth trajectory and substantial economic impact. Readers stand to gain invaluable insights into the dynamics of diversity within this context, potentially yielding transferable lessons and strategies for other industries and regions. In its culmination, the paper presents a synthesis of actionable recommendations and conclusive insights, serving as a practical guide for organizations seeking to harness diversity as a catalyst for long-term employee sustainability. With its blend of academic rigor and real-world relevance, this paper is indispensable reading for industry practitioners, policymakers, and scholars alike. 2024 Sciendo. All rights reserved. -
Workplace bullying in the service sector
Context: Bullying is a problem that people, the world over, grapple with. It is manifest in different forms among different sections of people. Despite its prevalence, workplace bullying has not received much attention in scholarly literature in India. It is also not widely acknowledged as a threat to individual and organizational well-being. The purpose of this study is to add to the existing body of literature on the topic and to draw attention to the gravity of the issue. Aims: The primary objectives are to identify if there exist variations in its incidence on the basis of gender and years of experience, to identify the source of negative behavior, and the type of bullying that is most prevalent. Settings and Design: The study is a type of cross-sectional, descriptive study. Subjects and Methods: Data have been collected from a sample of 84 respondents using the Work Harassment Scale. All respondents are white-collar employees of the service sector in the cities of India. The data were analyzed using IBM SPSS v25. Results: The results find that there is no difference in the incidence of bullying on the basis of either gender or years of experience. Moreover, the source of negative behavior is generally one's superiors, and the most prevalent type is 'verbal aggression.' Conclusions: The study concludes with suggestions of steps to be implemented at the national and organizational level, to combat the problem. 2022 Authors. All rights reserved. -
Workplace challenges leading to the limited presence of women chefs in the hotel industry of Bengaluru /
Online International Interdisciplinary Research Journal, Vol.8, Issue 5, pp.96-115, ISSN No: 2249-9598. -
Workplace diversity and inclusion: Policies and best practices for organisations employing transgender people in India
Policies and best practices are suggested based on the viewpoints of transgender employees, human resources managers in charge of diversity and inclusion, and activists who work for the welfare of transgender people. Fifteen people were interviewed in depth and their responses were analysed to obtain insights into transgender employees' perception of well-being in the workplace, which will help organisations to develop appropriate human resource policies to protect the rights of their transgender employees in the workplace. Copyright 2019 Inderscience Enterprises Ltd.