Routing TQM through HR strategies to achieve organizational effectiveness: themediating role of HR outcomes in India
- Title
- Routing TQM through HR strategies to achieve organizational effectiveness: themediating role of HR outcomes in India
- Creator
- Nayak S.; Ganesh A.; Bhat S.; Kumar R.
- Description
- Purpose: The present research focuses on improving the awareness related to soft total quality management (TQM) practices by looking from the viewpoint of strategic human resources (HR). In addition, it is intended to reflect on the resulting soft TQM-HR outcomes and determine the mediating effect between soft TQM-HR strategies and organizational effectiveness (OE). Design/methodology/approach: An exploratory research methodology with an online survey technique was adopted for the study. Three hundred and three managerial-level personnel from nine large Indian manufacturing organizations participated in the research. A theoretical model is projected and verified using correlation and mediation analysis. Findings: The results show that commitment, reduced turnover intentions and satisfaction levels of employees mediate the relationship between resources, development and retention strategies and OE. However, the retention strategy has the strongest association with the OE of the three strategies. Also, of the three HR outcomes, satisfaction was strongly associated with OE. The analysis proved that the proposed model is an acceptable fit. Practical implications: Implementing HR-related TQM strategies will likely impact OE since it elicits positive HR outcomes such as commitment, reduced turnover intention and satisfaction. Recognizing human resources as a unique strategic asset will help HR managers devise adequate resourcing, development and retention strategies instrumental in executing TQM. Originality/value: The present micro study is unique in scrutinizing the influence of soft TQM-HR practices on organizational effectiveness by analysing the mediating effects of commitment, reduced turnover intention and satisfaction in Indian large-scale manufacturing organizations. The study is unique since no literature deciphers the linkages between HR strategies and organizational effectiveness in the Indian manufacturing sector. 2023, Emerald Publishing Limited.
- Source
- TQM Journal, Vol-37, No. 2, pp. 289-318.
- Date
- 2025-01-01
- Publisher
- Emerald Publishing
- Subject
- Human resources (HR); Organisational effectiveness; Soft TQM-HR outcomes; Soft TQM-HR practices; Total quality management (TQM)
- Coverage
- Nayak S., School of Business and Management, Christ (Deemed to be University), Bangalore, India; Ganesh A., Department of Business Administration, St Joseph Engineering College, Mangalore, India; Bhat S., Department of Mechanical Engineering, St Joseph Engineering College, Mangalore, India; Kumar R., Department of Business Administration, St Joseph Engineering College, Mangalore, India
- Rights
- Restricted Access
- Relation
- ISSN: 17542731
- Format
- Online
- Language
- English
- Type
- Article
Collection
Citation
Nayak S.; Ganesh A.; Bhat S.; Kumar R., “Routing TQM through HR strategies to achieve organizational effectiveness: themediating role of HR outcomes in India,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 23, 2025, https://archives.christuniversity.in/items/show/12486.