Investigate the distinctive link between a balanced scorecard and organizational performance in ITand non-IT sectors
- Title
- Investigate the distinctive link between a balanced scorecard and organizational performance in ITand non-IT sectors
- Creator
- Zairbani A.; Doddaullarthi Basavaraj C.; SriSai V.; Jaya Prakash S.K.; Anitha Kumari P.
- Description
- Purpose: The purpose of this research is to examine how the implementation of a balanced scorecard (BSC) affects business outcomes in both information technology (IT) and non-IT sectors. Design/methodology/approach: Partial least squares structural equation modeling (PLS-SEM) was used to test the hypothesis. A random sample was used to collect 170 responses from the IT companies and 166 from non-IT companies by using the questionnaire method. The questionnaire was distributed to the top- and middle-level managers in Bangalore city, and we used SmartPLS software to explore the relationship between our research constructs. Findings: The results of this study indicate that a BSC has a significant and positive impact on organizational performance in IT and non-IT sectors. The main distinction in this study is that all BSC perspectives [learning and growth perspective, internal business process (IBP) perspective, customer perspective (CP) and financial perspective (FP)] have a significant, direct and indirect impact on IT companies. On the other hand, solely three BSC perspectives (IBP perspective, CP and FP) have a significant impact on non-IT companies, while learning and growth perspective has an insignificant impact on the FP. Originality/value: This study provides a critical theoretical and practical contribution of a BSC on business performance in IT and non-IT industries. 2024, Emerald Publishing Limited.
- Source
- International Journal of Quality and Reliability Management
- Date
- 2024-01-01
- Publisher
- Emerald Publishing
- Subject
- Balanced scorecard; Company performance; Performance measurement
- Coverage
- Zairbani A., Department of International Business and Entrepreneurship, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India; Doddaullarthi Basavaraj C., Department of Accounting and Finance, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India; SriSai V., School of Business and Management, Christ University, Bengaluru, India; Jaya Prakash S.K., Department of Finance, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India; Anitha Kumari P., Department of Human Resource Management, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India
- Rights
- Restricted Access
- Relation
- ISSN: 0265671X
- Format
- Online
- Language
- English
- Type
- Article
Collection
Citation
Zairbani A.; Doddaullarthi Basavaraj C.; SriSai V.; Jaya Prakash S.K.; Anitha Kumari P., “Investigate the distinctive link between a balanced scorecard and organizational performance in ITand non-IT sectors,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 23, 2025, https://archives.christuniversity.in/items/show/13464.