Systematic literature review and future research directions for service robots in hospitality and tourism industries; [????????????????????????]
- Title
- Systematic literature review and future research directions for service robots in hospitality and tourism industries; [????????????????????????]
- Creator
- Mukherjee S.; Baral M.M.; Nagariya R.; Venkataiah C.; Rao U.V.A.; Rao K.S.
- Description
- Service robots create a touchless experience for travellers; therefore, this research aims to conduct a systematic literature review (SLR) of service robots in the tourism and hospitality sector. This study used the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) approach for reviewing the articles. One hundred eighteen articles are selected for the final review. A thematic analysis divided the articles into three themes and nine sub-themes. For establishing the future research directions Theory, Methodology, and Context (TMC) framework was used and forty-one future research questions are proposed. The study provides various research implications concerning theory and practical perspective. Different management theories are linked with future research questions. Few review papers discussed the service robot in the context of the tourism sector, but none of these studies used the SPAR-4-SLR and TMC framework. This study comprehensively reviews the articles and provides potential future research directions. 2023 Informa UK Limited, trading as Taylor & Francis Group.
- Source
- Service Industries Journal, Vol-43, No. 15-16, pp. 1083-1116.
- Date
- 2023-01-01
- Publisher
- Routledge
- Subject
- hospitality; scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR); Service robots; touchless experience; tourism sector
- Coverage
- Mukherjee S., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India; Baral M.M., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India; Nagariya R., School of Business and Management, CHRIST (Deemed to be University), Bangalore, India; Venkataiah C., Indira Gandhi National Open University, New Delhi, India; Rao U.V.A., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India; Rao K.S., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India
- Rights
- All Open Access; Bronze Open Access
- Relation
- ISSN: 2642069
- Format
- Online
- Language
- English
- Type
- Article
Collection
Citation
Mukherjee S.; Baral M.M.; Nagariya R.; Venkataiah C.; Rao U.V.A.; Rao K.S., “Systematic literature review and future research directions for service robots in hospitality and tourism industries; [????????????????????????],” CHRIST (Deemed To Be University) Institutional Repository, accessed February 26, 2025, https://archives.christuniversity.in/items/show/14558.