The importance of servicescapes in Maldivian higher education: application of the stimuli-organism-response(SOR) framework
- Title
- The importance of servicescapes in Maldivian higher education: application of the stimuli-organism-response(SOR) framework
- Creator
- Alagarsamy S.; Mehrolia S.; Vijay M.
- Description
- Purpose: This study aims to use the servicescape model of higher education environments to measure the students perceptions of the learning environment (classroom) and the effect this has on students learning ability. Design/methodology/approach: The present study follows the stimulus-organism-response paradigm framework. A self-administered and well-structured survey questionnaire is used to collect data. The snowball sampling technique is used to collect samples of 403 students belonging to Maldivian higher education institutions. Findings: Findings show that the physical appearances of these higher education institutions greatly influenced the pleasure dimension. Furthermore, pleasure is found to have a significant and positive relationship with the approach behaviour and engagement/involvement of the students. Originality/value: The main contribution of the study is that it successfully tests the Eduscape model adopted from the servicescape model, and thus helps to extend existing knowledge on the critical elements in the Maldivian higher education learning environments and students behaviour within them. The findings have implications for higher education institutions to improve their learning environments and better engage with their students. 2021, Emerald Publishing Limited.
- Source
- Journal of Facilities Management, Vol-20, No. 2, pp. 218-234.
- Date
- 2022-01-01
- Publisher
- Emerald Group Holdings Ltd.
- Subject
- Academic learning environments; Classroom; Eduscape; Higher education; Servicescape; Students behaviour
- Coverage
- Alagarsamy S., School of Business and Management, Christ University, Bangalore, India; Mehrolia S., School of Business and Management, Christ University, Bangalore, India; Vijay M., Centre for Open and Distance Learning, Villa College, Male, Maldives
- Rights
- Restricted Access
- Relation
- ISSN: 14725967
- Format
- Online
- Language
- English
- Type
- Article
Collection
Citation
Alagarsamy S.; Mehrolia S.; Vijay M., “The importance of servicescapes in Maldivian higher education: application of the stimuli-organism-response(SOR) framework,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 24, 2025, https://archives.christuniversity.in/items/show/15135.