E-service quality-impact on customer satisfaction
- Title
- E-service quality-impact on customer satisfaction
- Creator
- Tiwari A.; Roy A.
- Description
- The paper aims to determine the impact of e-service quality on customer satisfaction. The study utilised data from 252 customers of private and public banks in India through questionnaires. It was found that the e-service quality has significant impact on customer satisfaction in public sector banks as well as private sector banks. 2019 SERSC.
- Source
- International Journal of Advanced Science and Technology, Vol-28, No. 16, pp. 1553-1559.
- Date
- 2019-01-01
- Publisher
- Science and Engineering Research Support Society
- Coverage
- Tiwari A., Christ (Deemed to be University), NCR, Delhi, India; Roy A., Centre for Management Development, Ghaziabad, India
- Rights
- Restricted Access
- Relation
- ISSN: 20054238
- Format
- Online
- Language
- English
- Type
- Article
Collection
Citation
Tiwari A.; Roy A., “E-service quality-impact on customer satisfaction,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 25, 2025, https://archives.christuniversity.in/items/show/16560.