Moderating influence of critical psychological states on work engagement and personal outcomes in the telecom sector

Title

Moderating influence of critical psychological states on work engagement and personal outcomes in the telecom sector

Creator

Patrick H.A.; Bhat V.A.

Description

Organizations want their employees to be engaged with their work, exhibiting proactive behavior, initiative, and responsibility for personal development. Existing literature has a dearth of studies that evaluate all the three key variables that lead to optimal employee performancecritical psychological states (CPSs), work engagement, and personal outcomes. The present study attempts to fill that gap by linking the variable CPSs (which measures experienced meaningfulness, responsibility, and knowledge of results) with the other two. The study surveyed 359 sales personnel in the Indian telecom industry and adopted standardized, valid, and reliable instruments to measure their work engagement, CPSs, and personal outcomes. Analysis was done using structural equation modeling (SEM). Findings indicated that CPSs significantly moderate the relationship between personal outcomes and work engagement. The Author(s) 2014.

Source

SAGE Open, Vol-4, No. 2

Date

2014-01-01

Publisher

SAGE Publications Inc.

Subject

Critical psychological states (CPSs); Human resources management; Job characteristics model; Job diagnostic survey; Motivation; Organizational behavior; Work engagement

Coverage

Patrick H.A., Institute of Management, Christ University, Bangalore, Karnataka, India; Bhat V.A., Institute of Management, Christ University, Bangalore, Karnataka, India

Rights

All Open Access; Gold Open Access

Relation

ISSN: 21582440

Format

Online

Language

English

Type

Article

Identifier

https://doi.org/10.1177/2158244014538260

https://www.scopus.com/inward/record.uri?eid=2-s2.0-84907292014&doi=10.1177%2f2158244014538260&partnerID=40&md5=bf5f34fe9c8498fa80ceae80ef677bb2