Assessment of Enablers for Adoption of Blockchain Technology in the Indian Hospitality Industry

Title

Assessment of Enablers for Adoption of Blockchain Technology in the Indian Hospitality Industry

Creator

Sharma S.; Raghavendra Rao R.

Description

Purpose The chapter attempts to analyse various enablers for implementing blockchain technology in the Indian hospitality sector and examine the appropriate set of facilitators through the causal interactions among the enablers. Design/methodology/approach To analyse the enablers for the adoption of blockchain, the tool used is the decision-making trial and evaluation laboratory (DEMATEL), which captures the judgements provided by the experts in the field for the cause-and-effect enablers and the interaction effect among these enablers. Findings The literature suggests fifteen enablers classified into cause-and-effect enabler groups and interactions (i.e., enabling and enabled) among each blockchain adoption practice. The study reveals a reduction in cost and transparency as the most significant cause enablers and the effect variables as trust and database security. Research limitations/implications The results generate various enablers that can be focused upon for bringing out various significant interventions in the field. The study, however, provides an understanding of the enablers for this specific industry in the Indian context. Practical implications The results may be useful for devising policies and managerial implications related to adopting blockchain technology in the hospitality sector. Originality/value Very few researchers have integrated the role of grey DEMATEL techniques in the hospitality industry. 2024 selection and editorial matter, Park Thaichon, Pushan Kumar Dutta, Pethuru Raj Chelliah and Sachin Gupta; individual chapters, the contributors.

Source

Technology and Luxury Hospitality: Ai, Blockchain and the Metaverse, pp. 116-134.

Date

2024-01-01

Publisher

Taylor and Francis

Coverage

Sharma S., Department of Management Sciences, Indian Institute of Technology, Kanpur, India; Raghavendra Rao R., Christ Deemed to be University, School of Business Management, Bengaluru, India

Rights

Restricted Access

Relation

ISBN: 978-104004939-6; 978-103278506-6

Format

Online

Language

English

Type

Book chapter

Identifier

https://doi.org/10.4324/9781003488248-9

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196438480&doi=10.4324%2f9781003488248-9&partnerID=40&md5=03f2c7ded59d191660391eb9f52800c3