Did we just open a can of worms?

Title

Did we just open a can of worms?

Creator

V G, Prathima; Mukhopadhyay, Kankana; Menta Lakshmi, Prathyusha

Description

Learning outcomes: The case study intends to explain attrition and employee engagement & its impact on attrition. The case discussions enable students/learners to identify and analyze factors that lead to attrition and affect employee engagement, most of which are not easily recognizable. The deliberations will help students/learners appreciate the importance of employee engagement for the employee and the organization. Case overview/synopsis: The case study is an original story about a company in Hyderabad in the telecom infrastructure industry with an illustrative scenario on facing high attrition. The case study delves into the underlying factors influencing employee satisfaction and attrition, emphasizing the importance of effective HR strategies in managing employees. The critical implications of this case can be used to teach the essence of employee satisfaction and employee engagement and their role in prevention of attrition or employee turnover and concepts related to them. Through qualitative research methods, the insights gathered from employees and management of the company provide important lessons to learners on shaping HR practices that prioritize long-term retention and taking care of employees. Ultimately, the companys experience serves as a compelling illustration of the challenges facing organizations in todays dynamic work environment. Complexity academic level: The case is of medium difficulty and can be used for post graduate students/entry level HR practitioners who have a basic understanding of Human Resource Management concepts and theories. Supplementary material: Teaching notes are available for educators only. Subject code: CSS 6: Human Resource Management. 2025, Emerald Publishing Limited.

Source

Emerald Emerging Markets Case Studies;Volume;15;Issue;2;pp.1-26

Date

01-01-2025

Publisher

Emerald Publishing

Subject

Attrition; Culture; Employee engagement; Human resource management; Organizational behavior; Performance measurement; Recruitment; Satisfaction; Training and development; Workforce; Workforce planning

Coverage

V G P., School of Business and Management, Christ University, Bengaluru, India; Mukhopadhyay K., Department of Human Resource, Praxis Business School, Kolkata, India; Menta Lakshmi P., Department of Management Studies, BNM Institute of Technology, Bengaluru, India

Rights

Restricted Access; Hardcopy may be available in the library

Relation

ISSN: 20450621;

Format

online

Language

English

Type

Article

Identifier

https://doi.org/10.1108/EEMCS-10-2024-0449

https://www.scopus.com/pages/publications/105007248920?origin=resultslist