ItemArticle

Relationship between psychological contract and organisational commitment: an empirical investigation on airline cabin crew

Title
Relationship between psychological contract and organisational commitment: an empirical investigation on airline cabin crew
Creator
Sebastian, Shiju; George, A.P.; Raju, Sarin; Rofin, T.M.
Description
The study explores the link between organisational commitment (OCO) and psychological contract (PCO) among airline cabin crews. The study also investigates the moderation effect of the type of organisation and work experience in the relationship between PCO and OCO. A theoretical model with hypothesised relationship is developed and tested empirically using structural equation modelling with the data generated by means of a questionnaire survey conducted among the airline cabin crew. The study finds that: 1) There is a direct connection between PCO and OCO in the case of both employee PCO and employer PCO; 2) type of the organisation moderates the relation between: a) employers PCO and employees PCO; b) employers PCO and OCO. We also found that the relationship between the PCO and OCO is moderated by the organisation type in the case of cabin crew working for private airlines but not for government-owned airlines. Since a favourable PCO is favourably correlated with OCO, the studys findings would assist airline operators in identifying the critical PCO dimensions that influence their OCO and helping them implement appropriate steps to increase their commitment to their staff. Copyright 2025 Inderscience Enterprises Ltd.
Source
International Journal of Work Organisation and Emotion;Volume;16;Issue;2;pp.187-208
Date
01-01-2025
Publisher
Inderscience Publishers
Subject
cabin crew; organisation type; organisational commitment; psychological contract; work experience
Coverage
Sebastian S., Christ University, Bangalore, 560029, India; George A.P., Royal School of Business and Commerce, The Assam Royal Global University, Assam, Guwahati, India; Raju S., St. Josephs Institute of Management, Bengaluru, 560025, India; Rofin T.M., Indian Institute of Management (IIM), Maharashtra, Mumbai, 400087, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISSN: 17408938;
Format
online
Language
English
Type
Article

Citation

Sebastian, Shiju; George, A.P.; Raju, Sarin; Rofin, T.M., “Relationship between psychological contract and organisational commitment: an empirical investigation on airline cabin crew,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/23322.

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