ItemArticle

Connecting Inner Competencies with Workplace Behavior: Influence of Emotional and Spiritual Intelligence on OCB in IT and Non-IT

Title
Connecting Inner Competencies with Workplace Behavior: Influence of Emotional and Spiritual Intelligence on OCB in IT and Non-IT
Creator
Babu, Kiran; Sekar, Devi; Meenakshi; Dhiksha, J.
Description
Emotional and spiritual intelligence are recognized as key resources that impact workplace behavior. This study explores their relationship with organizational citizenship behavior (OCB), the voluntary actions that improve organizational effectiveness. Using Self-Determination Theory and Social Exchange Theory, the research examines how these intelligences vary across demographic groups and their roles in OCB. Data were collected from 450 employees (272 males and 178 females) in IT and non-IT sectors using simple random sampling. Participants had experience levels from under 5 to over 11 years in their organizations. Standardized self-report measures were used, and the data were analyzed with t-tests, ANOVA, correlation, regression, and mediation analysis. The study found that females scored higher in spiritual intelligence and OCB, while emotional intelligence showed no gender differences. Married and more experienced employees exhibited higher emotional intelligence and OCB, whereas unmarried and less experienced individuals had increased spiritual intelligence. No significant differences were noted between IT and non-IT sectors. Emotional intelligence predicted OCB, but spiritual intelligence did not. Limitations included a cross-sectional design and reliance on self-reports. The findings suggest that organizations should prioritize emotional intelligence training and adapt engagement strategies based on employee demographics for a more effective workplace. NAJP.
Source
North American Journal of Psychology;Volume;27;Issue;4;pp.1216-1231
Date
01-01-2025
Publisher
North American Journal of Psychology
Coverage
Babu K., Reva University, Dept of Psychology, Bengaluru, India; Sekar D., SRM Institute of Science & Technology, Kattankulathur, India; Meenakshi, Magadh University, P G Dept of Psychology, Bihar, India; Dhiksha J., Christ University, Dept of Psychology, Bengaluru, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISSN: 15277143;
Format
online
Language
English
Type
Article

Citation

Babu, Kiran; Sekar, Devi; Meenakshi; Dhiksha, J., “Connecting Inner Competencies with Workplace Behavior: Influence of Emotional and Spiritual Intelligence on OCB in IT and Non-IT,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 20, 2026, https://archives.christuniversity.in/items/show/23769.

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