Navigating the self-service revolution with smart machines

Title

Navigating the self-service revolution with smart machines

Creator

Verma, Balraj; Schulze, Mike; Olubiyi, Timi; Upreti, Kamal

Description

The rise of smart machines transforms service interactions in various sectors, ushering in the self-service revolution. From AI-powered kiosks in airports to automated checkouts in retail and intelligent virtual assistants in banking, these technologies redefine convenience, efficiency, and customer expectations. As businesses adopt self-service solutions, the challenge lies in implementing the right technologies and ensuring they enhance the user experience. Navigating this revolution requires a careful balance between automation and human-centered design, where smart machines serve as tools to empower human interaction. Navigating the Self-Service Revolution With Smart Machines explores self-service technology as a transformative force in the retail landscape, scrutinizing its complexities, dualities, and far-reaching implications across diverse environments. It delves into the multifaceted nature of self-service technology, examining how its rise reshapes customer experiences, operational efficiencies, and business models in urban centers while contrasting these developments with the challenges in rural areas. This book covers topics such as machine learning, automation, consumer behavior, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists. 2026 by IGI Global Scientific Publishing. All rights reserved.

Source

Navigating the Self-Service Revolution With Smart Machines;pp.1-548

Date

01-01-2025

Publisher

IGI Global

Coverage

Verma B., Chitkara University, India; Schulze M., CBS International Business School, Germany; Olubiyi T., West Midlands Open University, Nigeria; Upreti K., Christ University, India

Rights

Restricted Access; Hardcopy may be available in the library

Relation

ISBN: 979-833731297-2; 979-833731295-8;

Format

online

Language

English

Type

Book

Identifier

https://doi.org/10.4018/979-8-3373-1295-8

https://www.scopus.com/pages/publications/105013444485?origin=resultslist