ItemBook Chapter

Building inclusive workplace: Enhancing safety, security, and service quality to address workplace discrimination

Title
Building inclusive workplace: Enhancing safety, security, and service quality to address workplace discrimination
Creator
Thankachan, Jimmy; Sanglir, Akummeren; Kumar, Sunita
Description
This chapter examines the link between inclusivity, anti- discrimination efforts, and organizational performance through a study of IT employees from Northeast India, revealing workplace discrimination like racial stereotyping and exclusion. Such biases cause emotional distress, hinder career growth, and lower morale. Organizations must implement zero- tolerance policies, clear grievance mechanisms, and meritbased promotions to ensure fairness. Cross- cultural training fosters respect, breaks stereotypes, and strengthens team cohesion. Inclusive workplaces drive innovation, creativity, and productivity. Employees who feel valued contribute more effectively to organizational success. A holistic diversity strategy requires proactive leadership and continuous monitoring. Inclusivity is both an ethical imperative and a strategic asset for sustainable growth. 2026, IGI Global Scientific Publishing. All rights reserved.
Source
Enhancing Safety, Security, and Service in Organizations: Communication, Leadership, and Performance;pp.31-64
Date
01-01-2025
Publisher
IGI Global
Coverage
Thankachan J., Christ University, India; Sanglir A., Christ University, India; Kumar S., Christ University, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISBN: 979-833730484-7; 979-833730482-3;
Format
online
Language
English
Type
Book chapter

Citation

Thankachan, Jimmy; Sanglir, Akummeren; Kumar, Sunita, “Building inclusive workplace: Enhancing safety, security, and service quality to address workplace discrimination,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/24552.

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