ItemBook Chapter

Adaptive consumer psychology navigating trust and scepticism in automated retail experiences

Title
Adaptive consumer psychology navigating trust and scepticism in automated retail experiences
Creator
Kuwar, Vishakha; Upreti, Kamal; Shastri, Pravinkumar; Bhide, Pratibha; Haque, Mustafizul
Description
The rapid deployment of automated retail technologies has brought both opportunities and challenges for consumer acceptance. Trust is an important factor for benefits determination of the automation systems. Sometimes Skepticism often acts as a barrier to adoption. This chapter enlightens into the psychology of consumer trust, perceived security, reliability, and transparency in automated systems. The research identifies key psychological triggers lead to skepticism in such a way that the data misuse or system failures and solution mitigation. The chapter highlights the role of adaptive design in consumer hesitations and positive interactions. Using empirical evidence and practical approach emphasizes technological efficiency balance with emotional reassurance and consumer comfort in automated environments. 2026, IGI Global Scientific Publishing.
Source
Navigating the Self-Service Revolution With Smart Machines;pp.107-132
Date
01-01-2025
Publisher
IGI Global
Coverage
Kuwar V., Centre for Online Learning, Dr. D.Y. Patil Vidyapeeth, India; Upreti K., Christ University, India; Shastri P., Institute of Management and Research, MGM University, India; Bhide P., Institute of Management and Research, MGM University, India; Haque M., Centre for Online Learning, Dr. D.Y. Patil Vidyapeeth, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISBN: 979-833731297-2; 979-833731295-8;
Format
online
Language
English
Type
Book chapter

Citation

Kuwar, Vishakha; Upreti, Kamal; Shastri, Pravinkumar; Bhide, Pratibha; Haque, Mustafizul, “Adaptive consumer psychology navigating trust and scepticism in automated retail experiences,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/24625.

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