ItemBook Chapter

Perceived Usability, Usefulness, and Satisfaction of Educational Virtual Assistant Chatbots: Teachers' and Students' Perception Study

Title
Perceived Usability, Usefulness, and Satisfaction of Educational Virtual Assistant Chatbots: Teachers' and Students' Perception Study
Creator
Kumar Nayak, Anil; Zina, Ayushi; Kumar, Nilesh
Description
Artificial Intelligence (Al) is changing education with tools like chatbots and virtual assistants. These tools provide personalized support and make academic tasks easier. This study examines how teachers and students view chatbot usability, usefulness, and satisfaction in different educational settings. The researcher used a quantitative survey design and collected data from 238 participants across various institutions and fields. The results are promising. About 59.2% of participants found chatbots easy to use. Additionally, 78.2% said these tools helped them work more efficiently, and 79% reported having positive experiences. ChatGPT and Grammarly were the most commonly used platforms. While the overall opinions were positive, the study highlights the need for organized integration, ethical guidelines, and training to improve engagement and learning results. These findings indicate that educational chatbots are not just trends; they are becoming vital parts of modern teaching, suggesting ways to create more inclusive and adaptable learning environments. 2026 by IGI Global Scientific Publishing. All rights reserved.
Source
Intelligent Learning Tools, Enhancing Student Skills, and Career Preparedness;pp.251-278
Date
01-01-2026
Publisher
IGI Global
Coverage
Kumar Nayak A., Christ University, India; Zina A., Christ University, India; Kumar N., Amity University, Ranchi, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISBN: 979-833739227-1; 979-833739225-7;
Format
online
Language
English
Type
Book chapter

Citation

Kumar Nayak, Anil; Zina, Ayushi; Kumar, Nilesh, “Perceived Usability, Usefulness, and Satisfaction of Educational Virtual Assistant Chatbots: Teachers' and Students' Perception Study,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/24939.

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