ItemBook Chapter

The impact of AI and agile HR on talent acquisition and onboarding in the service industry

Title
The impact of AI and agile HR on talent acquisition and onboarding in the service industry
Creator
Das, Rupa Chatterjee; Basavaraj, Santosh; Thankachan, Jimmy; Thaliyan, Delma
Description
The high speed and competition levels in the service sector make it imperative to have a workforce that is capable of responding to rapid change. This research studies the synergistic impact of the utilization of Artificial Intelligence and Agile Human Resources in the service sector in enhancing the talent acquisition and onboarding process. Transforming the present study into a quest to see how these two transformative forces interact in the quest for identifying their potential for increasing efficiency and effectiveness, along with the employee experience. It investigates how AI can contribute to Agile HR in order to make talent acquisition easier. This involves using AI-based tools in talent sourcing, candidate screening, and assessment, and automating other routine tasks in order to set HR free for more strategic activities. The study also investigates the application of AI in personalizing onboarding, improving employee engagement, and accelerating time-to-productivity. Best practices and challenges are identified by analyzing case studies of service organizations that successfully put both AI and Agile HR into practice. This paper covers the ethical issues associated with AI and the requirement for human judgment in the process of talent acquisition and onboarding. Ultimately, the chapter will contribute to an understanding of how AI and Agile HR can combine in order to build a competitive advantage for service organizations. This will involve the optimization of talent acquisition and onboarding in a manner that enables the building of high-performing teams in order to deliver better customer satisfaction and drive business growth. 2026 Pushan Kumar Dutta, Amarnath Padhi, Sulagna Das, Vinod Kr Sharma and Poshan Yu. All rights reserved.
Source
AI and Innovation in HRM: The Future of Strategic HR in the Service Economy;pp.394-416
Date
01-01-2025
Publisher
Taylor and Francis
Coverage
Das R.C., Christ University, India; Basavaraj S., Christ University, India; Thankachan J., Christ University, India; Thaliyan D., Christ University, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISBN: 978-100352215-7; 978-103286275-0;
Format
online
Language
English
Type
Book chapter

Citation

Das, Rupa Chatterjee; Basavaraj, Santosh; Thankachan, Jimmy; Thaliyan, Delma, “The impact of AI and agile HR on talent acquisition and onboarding in the service industry,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/25191.

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