ItemConference Paper

Evaluating Social Priorities in Environmental Social Governance for the BFSI Sector: A Fuzzy Analytic Hierarchy Process Perspective

Title
Evaluating Social Priorities in Environmental Social Governance for the BFSI Sector: A Fuzzy Analytic Hierarchy Process Perspective
Creator
Maladkar, Geeta; Suresha, B.; Hawaldar, Aparna; Anuradha, R.
Description
As global financial systems evolve, the Banking, Financial Services, and Insurance (BFSI) sector faces increasing pressure to balance financial performance with Environmental, Social, and Governance (ESG) obligations. However, integrating social factors such as employee welfare, community engagement, customer satisfaction, and diversity and inclusion remains challenging due to their subjective and often intangible nature. This study addresses this issue by applying the Fuzzy Analytic Hierarchy Process (Fuzzy AHP) to evaluate and prioritize social factors within the ESG framework. The Fuzzy AHP method, which combines traditional AHP with fuzzy logic to manage uncertainty in expert judgments, was used to gather and analyze input from BFSI sector experts. The study assessed the relative importance of social factors through structured pairwise comparisons, providing a clear hierarchy of priorities for BFSI institutions. The results reveal that employee welfare and customer satisfaction emerged as the most critical social aspects, reflecting stakeholder expectations and regulatory pressures. By focusing on these key areas, BFSI institutions can enhance their ESG performance and meet sustainability goals. These findings offer actionable insights for decision-makers in the BFSI sector, allowing them to better allocate resources to social initiatives that not only satisfy regulatory requirements but also contribute to long-term business value and societal impact. This study underscores the importance of prioritizing social factors in sustainable strategies and provides a robust framework for navigating the complexities of ESG integration. The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.
Source
Lecture Notes in Networks and Systems;Volume;1373 LNNS;pp.1-15
Date
01-01-2025
Publisher
Springer Science and Business Media Deutschland GmbH
Subject
BFSI sector; ESG; Fuzzy AHP; Social factor
Coverage
Maladkar G., School of Business and Management, Christ University, Bengaluru, India; Suresha B., School of Business and Management, Christ University, Bengaluru, India; Hawaldar A., School of Business and Management, Christ University, Bengaluru, India; Anuradha R., School of Business and Management, Christ University, Bengaluru, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISSN: 23673370; ISBN: 978-981965728-5;
Format
online
Language
English
Type
Conference paper

Citation

Maladkar, Geeta; Suresha, B.; Hawaldar, Aparna; Anuradha, R., “Evaluating Social Priorities in Environmental Social Governance for the BFSI Sector: A Fuzzy Analytic Hierarchy Process Perspective,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 20, 2026, https://archives.christuniversity.in/items/show/25571.

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