Development of a scorecard to measure the satisfaction and happiness in higher education
- Title
- Development of a scorecard to measure the satisfaction and happiness in higher education
- Creator
- Shetty D.K.; Malarout N.; Naik N.; Kamath R.; Duhan A.; Parthasarathy K.
- Description
- This study aims to identify and test the antecedents affecting students' satisfaction and its relationship with happiness. A conceptual model was designed with the dimensions such as happiness, recognition, gratitude, physical health, and negative emotion to measure students' satisfaction. Martin Seligman's 'theory of well-being' was employed to measure the happiness of the students. Data was collected from 202 respondents and a structural equation modelling (SEM) approach was employed for analysis. The results of the study indicate that physical health, gratitude, and negative emotion influence the satisfaction of students in higher education. It was found that positive emotion and relationships have a significant influence on the happiness of the students. A relationship between satisfaction and happiness was developed. In extension to the present study's findings, a model and scorecard are proposed that can be used to measure the happiness and satisfaction of students in higher educational institutions in India. 2024 Inderscience Enterprises Ltd.. All rights reserved.
- Source
- International Journal of Business Information Systems, Vol-45, No. 2, pp. 143-171.
- Date
- 2024-01-01
- Publisher
- Inderscience Publishers
- Subject
- happiness; higher education; PERMA; satisfaction; scorecard.
- Coverage
- Shetty D.K., Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India; Malarout N., Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India; Naik N., Department of Mechanical and Manufacturing Engineering, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India; Kamath R., School of Business and Management, CHRIST (Deemed to Be University), Kengeri Campus, Karnataka, Bangalore, India; Duhan A., Department of Commerce, Bhagat Phool Singh Mahila Vishwavidyalaya, University in Sonipat, Khanpur Kalan, Haryana, India; Parthasarathy K., School of Management Studies, Kongu Engineering College, Erode, Tamil Nadu, 638060, India
- Rights
- Restricted Access
- Relation
- ISSN: 17460972
- Format
- Online
- Language
- English
- Type
- Article
Collection
Citation
Shetty D.K.; Malarout N.; Naik N.; Kamath R.; Duhan A.; Parthasarathy K., “Development of a scorecard to measure the satisfaction and happiness in higher education,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 25, 2025, https://archives.christuniversity.in/items/show/13758.