Tourism business management and competitiveness: Intervention of inclusive practices and community based approach towards community empowerment
- Title
- Tourism business management and competitiveness: Intervention of inclusive practices and community based approach towards community empowerment
- Creator
- Varghese B.; Chennattuserry J.C.; Elangovan N.
- Description
- The travel, tourism, and hospitality industry is a rapidly evolving sector that contributes to the global economy effectively. Effective business management is crucial for success in this industry, as it requires a delicate balance of customer satisfaction, financial sustainability, and responsible practices. In this chapter, we delve into the key aspects of business management in the tourism industry and explore strategies for achieving sustainable growth and success. This chapter explores a multistakeholder perspective in examining the various facets of business engagement in an inclusive setting. The chapter is iterative, with a focus on the crisis management strategies adopted by the tourism business, to tackle the challenges that stakeholders face in a crisis situation. The study also examines case-lets from the hospitality operators. The chapter primarily endorses business management with coping strategies in a crisis management scenario to equip the stakeholders during disasterprone situations. Towards building a competitive and empowered community, a competency framework is proposed for speedy crisis management responses. The implications indicate the role of destinations, over internal strategies and strategy formulation. Paradoxical dilemmas towards inclusive engagement is clarified with dynamics to understand stakeholder engagement in the leisure industry with strategic and tactical perspectives adopted by a good destination governance. The allied and supplementary tourism industry practitioners in the hospitality sector portray business management and success in business through empowered communities with a tactical and strategic outlook. This indeed can reposition and rebrand tourism in the "New Normal" examined through case lets to address the success of inclusive engagement for community self-sufficiency and empowered teams. 2024 Nova Science Publishers, Inc. All rights reserved.
- Source
- Inclusive Business Approaches in Tourism: Stakeholder Engagement, pp. 117-133.
- Date
- 2024-01-01
- Publisher
- Nova Science Publishers, Inc.
- Subject
- Business continuity plan; Coping strategies; Crisis management; Destination competitiveness; Inclusive setting
- Coverage
- Varghese B., Christ University, Bangalore, India; Chennattuserry J.C., Christ University, Bangalore, India; Elangovan N., Christ University, Bangalore, India
- Rights
- Restricted Access
- Relation
- ISBN: 979-889530032-9; 979-889113988-6
- Format
- Online
- Language
- English
- Type
- Book chapter
Collection
Citation
Varghese B.; Chennattuserry J.C.; Elangovan N., “Tourism business management and competitiveness: Intervention of inclusive practices and community based approach towards community empowerment,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 23, 2025, https://archives.christuniversity.in/items/show/17552.