Socially responsible universities and student satisfaction: Case analysis

Title

Socially responsible universities and student satisfaction: Case analysis

Creator

Valarmathi B.; Lakshmi B.; Elangovan N.

Description

Universities play the dual role of providing new knowledge and inculcating a sense of social responsibility in student citizens to contribute to community development. Higher Education Institutions (HEIs) are often expected to be socially responsible. The principal focus of this chapter is to determine the dimensions of University Social Responsibility (USR) and examine its impact on student satisfaction. A case study research was conducted with 299 students from a private university in India. Exploratory and Confirmatory Factor Analysis were used to identify the dimensions of USR. A structural equation model was used to analyze the impact of USR on student satisfaction, with gender and volunteerism in USR activities as moderators. The results show that student satisfaction is influenced by their perception of USR activities undertaken by the university. Findings indicate that the degree of influence of USR on satisfaction is more among female than male students. Contrastingly, the degree of influence of USR on satisfaction remained the same for volunteers and non-volunteers, indicating that the university is transparent in its USR activities. The findings highlight the importance of USR actions and how these activities lead to increased student satisfaction. The study also discusses the model adopted by the university to achieve higher standards of USR that other HEIs can adapt. 2024 Nova Science Publishers, Inc.

Source

Models for Social Responsibility Action by Higher Education Institutions, pp. 99-116.

Date

2023-01-01

Publisher

Nova Science Publishers, Inc.

Subject

Dimensions of USR; India; Moderation; Structural equation model; Student satisfaction; University social responsibility; USR model

Coverage

Valarmathi B., Department of Commerce, Christ University, Bengaluru, India; Lakshmi B., Department of Commerce, Christ University, Bengaluru, India; Elangovan N., School of Business and Management, Christ University, Bengaluru, India

Rights

Restricted Access

Relation

ISBN: 979-889113251-1; 979-889113097-5

Format

Online

Language

English

Type

Book chapter

Identifier

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85183082167&partnerID=40&md5=608377c25b873e066237ccda8e91952f