Practical applications of self-service technologies across industries

Title

Practical applications of self-service technologies across industries

Creator

Verma, Balraj; Schulze, Mike; Olubiyi, Timilehin Olasoji; Upreti, Kamal

Description

Self-service technologies (SSTs) have practical applications across various industries, improving operational efficiency and customer satisfaction. In retail, self-checkout kiosks and mobile payment apps streamline the purchasing process, reducing waiting times and enhancing convenience. The hospitality industry utilizes SSTs through self-service check-in kiosks and digital concierge services. In healthcare, patients can use self-service portals to schedule appointments, access medical records, and complete pre-visit forms. In banking and finance, ATMs, mobile apps, and AI-powered chatbots offer access to essential services without the need for in-person assistance. These practical implementations demonstrate the versatility and importance of SSTs in modernizing service delivery across sectors. Practical Applications of Self-Service Technologies Across Industries explores self-service technology (SST) as a transformative force across industries. It examines practical applications of SST for improved customer service and business operations. This book covers topics such as smart technology, consumer behavior, and blockchain, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists. 2025 by IGI Global Scientific Publishing. All rights reserved.

Source

Practical Applications of Self-Service Technologies Across Industries;pp.1-572

Date

01-01-2025

Publisher

IGI Global

Coverage

Verma B., Chitkara Business School, Chitkara University, India; Schulze M., CBS International Business School, Germany; Olubiyi T.O., West Midlands Open University, Nigeria; Upreti K., Christ University, India

Rights

Restricted Access; Hardcopy may be available in the library

Relation

ISBN: 979-833734669-4; 979-833734667-0;

Format

online

Language

English

Type

Book

Identifier

https://doi.org/10.4018/979-8-3373-4667-0

https://www.scopus.com/pages/publications/105013042738?origin=resultslist