ItemBook Chapter

Evolving Dynamics of Contactless Technology in Hospitality: Insights From Recent Research and Future Implications

Title
Evolving Dynamics of Contactless Technology in Hospitality: Insights From Recent Research and Future Implications
Creator
Khandelwal, Purab; Kaur, Jasmine
Description
The hospitality sector has been forced by the COVID-19 pandemic to go contactless to protect safety, efficiency, and customer satisfaction. Innovations like mobile check-ins, smart room controls, and touchless payments have brought new services to the market that are customer-friendly and still safe to use. These technologies provide a double advantage by either enhancing guests experience or efficiency for the staff. On the other hand, such factors as the high costs, problems of system integration, and fears of depersonalization are still raising the worries of the hoteliers. It is therefore very important to balance the degree of technology} The concept of Hospitality 5.0 aims at the fusion of both the traditional and the modern elements to create secure yet personalized experiences. The main strategies for achieving the requirement include trust-building, technology simplification, and gamification to promote guest engagement. By taking such approaches, the hospitality industry will be able to redefine and be still competitive and client-oriented. Copyright 2026, IGI Global Scientific Publishing. Copying or distributing in print or electronic forms without written permission of IGI Global Scientific Publishing is prohibited. Use of this chapter to train generative artificial intelligence (AI) technologies is expressly prohibited. The publisher reserves all rights to license its use for generative AI training and machine learning model development.
Source
Future of Contactless Technology in Hotels and Restaurants;pp.155-178
Date
01-01-2025
Publisher
IGI Global
Coverage
Khandelwal P., Christ University, Delhi, India; Kaur J., Christ University, Delhi, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISBN: 979-833731491-4; 979-833731489-1; 979-833731490-7;
Format
online
Language
English
Type
Book chapter

Citation

Khandelwal, Purab; Kaur, Jasmine, “Evolving Dynamics of Contactless Technology in Hospitality: Insights From Recent Research and Future Implications,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 19, 2026, https://archives.christuniversity.in/items/show/24647.

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