AI Chatbots in Financial Services: The Game Changer for Personalized Policy Solutions

Title

AI Chatbots in Financial Services: The Game Changer for Personalized Policy Solutions

Creator

Balaji, K.

Description

The rapid evolution of artificial intelligence (AI) has transformed customer interactions in financial services, with AI-driven chatbots emerging as a pivotal tool for enhancing personalized policy recommendations. These intelligent systems leverage machine learning algorithms, natural language processing (NLP), and real-time data analytics to understand customer preferences and provide tailored financial solutions. By automating policy advisory and customer support, AI chatbots improve service efficiency, reduce response times, and enhance user satisfaction. This article explores the role of AI chatbots in delivering personalized policy solutions, their impact on customer experience, and the challenges associated with their adoption in financial institutions. Additionally, it highlights emerging trends and future possibilities in AI-driven financial advisory services. 2026 by IGI Global Scientific Publishing. All rights reserved.

Source

AI-Driven Innovations in the Insurance Sector;pp.399-426

Date

01-01-2025

Publisher

IGI Global

Coverage

Balaji K., CHRIST University, Bengaluru, India

Rights

Restricted Access; Hardcopy may be available in the library

Relation

ISBN: 979-833732824-9; 979-833732822-5;

Format

online

Language

English

Type

Book chapter

Identifier

https://doi.org/10.4018/979-8-3373-2822-5.ch013

https://www.scopus.com/pages/publications/105023458360?origin=resultslist