AI and Its Impact on the Growth of the Small Medium Enterprises: The Role of IT Service Management (ITSM) in AI Adoption-AI and Sustainable Development Goals (SDGs)
- Title
- AI and Its Impact on the Growth of the Small Medium Enterprises: The Role of IT Service Management (ITSM) in AI Adoption-AI and Sustainable Development Goals (SDGs)
- Creator
- Dash, Anirudh
- Description
- AI in SMEs (Small and Medium- sized Enterprises) refers to the deployment of artificial intelligence technology to develop business operations and competitiveness. Often more resource- constrained than large corporations, SMEs can leverage AI to streamline processes, improve decision- making, and gain a competitive edge. Nowadays technology is changing, and small businesses are making profit. For building resilient business models with AI, it helps to get more information about business models, the amount to be invested in business, products demanded by the customers and the level of risk capacity to be taken by a firm.AI helps in generating new skills and knowledge in the employees by giving personalised training and coaching. Empowering SMEs through data- driven decision making helps in making rational business decisions based on data rather than relying on intuition or observation. It helps making faster decisions, improving operational efficiency and understanding the value of data. 2026 by IGI Global Scientific Publishing.
- Source
- Unlocking Growth and Sustainability for Small and Medium Enterprises With AI;pp.73-132
- Date
- 01-01-2025
- Publisher
- IGI Global
- Coverage
- Dash A., Christ University, India
- Rights
- Restricted Access; Hardcopy may be available in the library
- Relation
- ISBN: 979-836939612-4; 979-836939611-7;
- Format
- online
- Language
- English
- Type
- Book chapter
Collection
Citation
Dash, Anirudh, “AI and Its Impact on the Growth of the Small Medium Enterprises: The Role of IT Service Management (ITSM) in AI Adoption-AI and Sustainable Development Goals (SDGs),” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/25139.