Implementing Quality Healthcare Strategies for Improving Service Delivery at Private Hospitals in India

Title

Implementing Quality Healthcare Strategies for Improving Service Delivery at Private Hospitals in India

Creator

Agarwal V.; Ganesh G.

Description

Healthcare is becoming the largest growing sector of India because of its huge coverage, providing services and investment by public and private players. In India growth of private hospitals have totally changed the scenario of health care delivery. This study explores the effectiveness of the strategies to provide quality health care and thereby improving the service delivery in Private Hospitals. In total 122 responses were collected after administering the questionnaires. The findings of this study reveals that quality health care strategies has positive impact on service delivery. Quality health care strategies showed a different kind of associations with three measures of quality namely structure, process and outcome measures. The implications from the study provides the need of multifaceted approach for implementing quality improvement strategies and adoption of the model for the same. This study recommends a blend of quality improvement programs with increased ICT (Information and Communication Technology) applications for enhancing the turnaround time. Further study can be conducted on other healthcare quality dimensions and strategic interventions that can enhance the quality of health care and clinical outcomes in Private Hospitals in India. 2017 Indian Institute of Health Management Research.

Source

Journal of Health Management, Vol-19, No. 1, pp. 159-169.

Date

2017-01-01

Publisher

Sage Publications India Pvt. Ltd

Subject

Healthcare; private hospitals; quality improvement programmes; service delivery

Coverage

Agarwal V., Department of Management and Commerce, CMR Institute of Management Studies, Bangalore, India, Christ University, Bangalore, India; Ganesh G., Head-General Management, Institute of Management, Christ University, Bangalore, India

Rights

Restricted Access

Relation

ISSN: 9720634

Format

Online

Language

English

Type

Article

Identifier

https://doi.org/10.1177/0972063416682638

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85018727619&doi=10.1177%2f0972063416682638&partnerID=40&md5=e47fb98af45fcdd2848e8d89070eb407