Disrupted Diners: Impacts of COVID-19 on Restaurant Service Systems and Technological Adaptations
- Title
- Disrupted Diners: Impacts of COVID-19 on Restaurant Service Systems and Technological Adaptations
- Creator
- Mohanty P.; Mahender Singh A.; Hussain S.; Gavinolla M.R.
- Description
- Measures such as lockdowns and social distancing may have effectively controlled the pandemic, but they have a tremendous detrimental effect on businesses relying heavily on face-to-face communications such as the restaurant and dine-in industry. With the current COVID-19 pandemic, the restaurant and dine-in places had to face the brunt of losing customers due to government-mandated public health measures. The restaurant sector had to look for an overhaul immediately as the disruptions caused by the pandemic has pushed them either on the verge of closure or bad financial health. Nevertheless, an upsurge of technological advancements has come as a lender of last resort to the restaurant industry. This chapter presents the major disruptions caused by the pandemic in the in-person dining sector. It also sheds light on the various methods shaping the future of the restaurant industry. Finally, the chapter deals with the different prospects and challenges awaiting the paths of transformation and draws a framework called The Dining Spectrum as a contribution to the existing literature. The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022.
- Source
- Tourism and Hospitality in Asia: Crisis, Resilience and Recovery, pp. 113-124.
- Date
- 2023-01-01
- Publisher
- Springer Nature
- Subject
- COVID-19; Dining; Disruption; Food service; Technology
- Coverage
- Mohanty P., Department of Business Administration, Christ (Deemed to be University), Bengaluru, India; Mahender Singh A., Department of Tourism and Hospitality Management, Jamia Millia Islamia (A Central University), New Delhi, India; Hussain S., Department of Tourism and Hospitality Management, Jamia Millia Islamia (A Central University), New Delhi, India; Gavinolla M.R., National Institute of Tourism and Hospitality Management (NITHM), Telangana, Hyderabad, India, Institute of Social, Economic, and Humanities Research (HESPI), Vidzeme University of Applied Sciences, Valmiera, Latvia
- Rights
- Restricted Access
- Relation
- ISBN: 978-981195763-5; 978-981195762-8
- Format
- Online
- Language
- English
- Type
- Book chapter
Collection
Citation
Mohanty P.; Mahender Singh A.; Hussain S.; Gavinolla M.R., “Disrupted Diners: Impacts of COVID-19 on Restaurant Service Systems and Technological Adaptations,” CHRIST (Deemed To Be University) Institutional Repository, accessed February 23, 2025, https://archives.christuniversity.in/items/show/18450.